Senior TPM/Director/Senior Director, Products Technical Program Manager (non-IT,
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Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job CategoryProducts and Technology

Job Details

Team and Role Overview
Technical Program Managers (TPMs) play a critical role at Salesforce in leading large-scale, cross-functional initiatives within our Technology & Products organizations. TPMs oversee programs through from beginning to end, ensuring a better workflow and more effective communication. They work closely with executives and key company stakeholders to drive critical programs and activities across the company.

About You

  • Love to wear multiple hats.

  • Leap tall buildings in a single bound, bringing the whole team with you.

  • Keen reader of people, culture, and tea leaves; builds the relationships to make things happen.

  • Highly functional in a dynamic, energizing environment.

  • Comfortable bending between the tactical and strategic.

  • Top-notch executive presence and communications superstar.

Top Reasons to Join Our Team

  • Thrive in a culture of ownership, delivery, and innovation.

  • Drive the end-to-end delivery of world-class technology solutions.

  • Be a catalyst for change in the realm of World-Class Technology and Products.

  • Enjoy a hyper-transparent flow of information, conversation, and ideas.

  • Innovate and invent the future of Agile and Social program management.

PLEASE FIND OUR OPEN TECHNICAL PROGRAM MANAGER OPPORTUNITIES BELOW.

Your Impact

  • Lead programs by achieving alignment on program scope, release planning, as well as aligning one or more teams on vision, business goals, creating program structure, and securing cross-functional alignment.

  • Drive teams through the Software engineering experience using Agile and demonstrated analytical and technical skills.

  • Drive Steering Committee meetings with key stakeholders for each program to help make key decisions, remove obstacles, and address key program issues. Be the key driver to ensure business goals are met and drive the strategic vision of each program.

  • Develop strong partnerships with key functional stakeholders to drive focus on business goals. Be a trusted partner for executive management to ensure program success.

  • Partner with cross-functional teammates to drive workgroup alignment meetings to address tactical release issues, dependencies, team status, production issues, metrics review, milestones, etc. (cross functional - Product Owners, Scrum Masters, TechOps, Release Eng, Capacity, Functional Managers, Release Management).

  • Provide visibility to program status (issues, risks, metrics, etc.) on an ongoing basis through push status reporting (to all stakeholders, team members, and interested parties).

  • Manage "program/feature" dependencies across multiple teams, scrum teams, functions, divisions, and stakeholders.

  • Anticipate and remove obstacles with a sense of urgency that slow down or prevent project teams from delivering on project goals.

  • Provide monthly program reviews and updates at sprint reviews (deep dive into current state of project goals, risks, escalations).

  • Create a collaborative environment that fosters creativity, innovation, and learning.

  • Be a catalyst within the organization, someone who can help advance our Product & Technology strategy globally and drive others in the organization to change.

Minimum Requirements

  • 6-10 years (Senior TPM)/10-15+ years (Director)/12+ years (Senior Director) of enterprise software/technical program or engineering management experience at an enterprise technology company.

  • 6+ years of solution management experience for software or SaaS experience.

  • 3+ years of successfully implementing and managing SaaS product development programs; strong knowledge of the SaaS business model and its product development lifecycle.

  • Excellent analytical and problem solving skills with a history of hands-on, detail orientation.

  • Deep experience with the software development lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies.

  • Ability to establish credibility and rapport with senior executives and technical and non-technical team members alike.

  • Outstanding organizational, communication, and relationship building skills conducive to driving consensus; able to work well in a cross-functional, matrix management environment.

  • Experience with Portfolio Management.

  • Ability to master technical subjects and technologies relevant to the program.

  • Strong organizational, project management, analysis, and communication skills.

  • Ability to work well as a member of a highly integrated team composed of both technical and non-technical members.

  • Ability to successfully partner with all functions across the entire company.

  • Bachelor's degree or equivalent work experience.

Preferred Requirements

  • Comfortable bending between the tactical and strategic.

  • Ability to manage/juggle multiple priorities without loss of efficiency.

  • A service oriented minded person who "Thinks Customer."


OUR OPEN TECHNICAL PROGRAM MANAGER OPPORTUNITIES - LOCATIONS: Open to multiple US Locations)

Director, Technical Program Management, Field Service
The Director of Technical Program Management for Field Service will drive the program management and operational excellence for Field Service. This person will engage and collaborate with our entire Field Service organization. Strong candidates for this role will possess excellent communication, influencing, and decision making skills for partnering with leadership and program stakeholders to promote strategy, planning and execution. This individual will propel overall Field Service success by building strong relationships and collaborating with our Product, Engineering, UX, CCX and additional cross-functional leads and teams to ensure successful delivery of key business initiatives and goals across a multiple year roadmap. This is an individual contributor opportunity that has potential to evolve into people management.

Senior Manager, Technical Program Management, Corporate Strategic Initiatives
The Senior Manager of Technical Program Management for Corporate Strategic Initiatives will drive the orchestration & execution of one of our main programs to deliver usage-based product scale and monetization transformation to our customers. This person will partner with our CSI leadership team on this initiative in addition to helping to plan, organize, and work with teams to help execute the vision, adding to the corporate value stream. They will also represent the CSI in program planning, priorities, and business requirements to groups throughout the organization.. Experience in large cross organization programs is preferred. This is an individual contributor role.

Senior Manager, Technical Program Management, Tableau CRM
The Senior Manager of Technical Program Management for Tableau CRM will be driving and own technical program management across Tableau CRM product and engineering functions, and their collaborations/partnerships with other organizations within Salesforce. This person will partner with our leadership team to drive strategy, in addition to helping to plan, organize, and work with teams to help execute the vision for our key initiatives. Primary focus will be working with our AI teams across the Tableau CRM and Data Platform teams. The SM/Director will also represent the Tableau CRM team's release plan, priorities, and business requirements to groups throughout the organization. Additionally, they will be instrumental for directly driving one of our key Analytics initiatives. This is an individual contributor role.

Director, Technical Program Management, Intelligent Feedback
The Director of Technical Program Management, Intelligent Feedback will build and drive the operational backbone of our Intelligent Feedback initiatives. The Intelligent Feedback team is passionate about empowering customers to influence the Salesforce product roadmap by revamping the and in order to create best-in-class feedback management experience. These products and their supporting programs will fuel innovation, foster collaboration between the Trailblazer Community and Salesforce teams, and communicate roadmap features and bugs to customers.

The TPM will drive the strategy of the program, as well as help plan, organize, and work with product, Cloud TPMs, and other cross-functional teams across the company to execute the vision. This will involve working with product owners across Clouds to run IdeaExchange prioritization cycles and establishing scorecards to encourage and measure product team engagement with the community. The TPM will also help with the Known Issues program, driving decisions with the team on re-platforming and establishing scorecards and modes of engagement with product and engineering teams. This role will be responsible for coordinating with other teams such as Business Technology, Data Intelligence, and User Insights to ensure systems and processes help synthesize feedback signals to support Intelligent Feedback at scale. This is an individual contributor role and does not include people management responsibilities.

Director, Technical Program Management, Essentials
The Director of Technical Program Management for Essentials will be responsible for leading strategic cross-functional and operational programs supporting the Essentials business. This person will partner with Essentials leadership to drive the strategy of these programs and deliver on the product roadmaps that align to the Salesforce Simple and Slack CRM methods. The work will include an Essentials product roadmap that positions it as the logo engine for Salesforce and the jumping point for higher editions. Pending the Slack acquisition, this person will also ensure successful delivery of a new Slack CRM that delivers an easy to use experience. These initiatives will require close coordination with other teams including Sales Cloud to ensure alignment on tasks. Strong candidates for this role will have experience driving cross-functional initiatives at scale and be well versed in go-to-market motions, product development, cross-cloud collaboration, as well as planning, organizing, and collaborating with teams to execute on product vision and operational excellence. 7-12 years of program management or implementation consulting is desired. This is an individual contributor role.

Senior Director, Technical Program Management, CRM Infrastructure
The Senior Director of Technical Program Management for CRM Infrastructure will lead a multi-year effort to increase the scale of our CRM Infrastructure to support our largest customers in the Public Cloud. The TPM will partner with engineering leaders and key architects to enhance our CRM Transactional Platform and support our largest B2C customers on Hyperforce. This uber program is in the early stages of architecture alignment and planning and this TPM will need to ensure progress in this fuzzy front end and then drive the execution through a series of major milestones. The TPM will work with executives and architects to define the program and will work with engineering leaders and their managers to plan and deliver the work. This is an individual contributor role.

Director, Technical Program Management, Emerging Products
The Director of Technical Program Management of Emerging Products will work in concert with the Emerging Products Go to Market group and Cloud TPMs to build the operational backbone of our new product launch engine and drive scale in launching innovation at Salesforce. The TPM will stay abreast of upcoming product launches across the Clouds and will create the strategy for scaling and enablement of the Emerging Products methodology while also driving improvements back into the process. They will translate and map the New Product Introduction playbook to the rhythms and processes of the Cloud product development process and act as a liaison and subject matter expert to the product Cloud TPM teams. In doing so, the TPM will ensure each Cloud team develops an Emerging Products launch competency, such that we run a consistent and effective new product introduction process across the organization, learning from each product launch. The TPM will also, as needed, run the Emerging Product process for the highest priority/complexity tier 1 product introductions, guiding and tracking progress. They will engage with collaborators from product, development, research and insights, marketing, pricing strategy, go-to-market strategy, customer success, alliances, and distribution. This is an individual contributor role.

Senior Manager, Technical Program Management, Experience Cloud
The Senior Manager of Technical Program Management for Experience Cloud will be a part of our Experience Cloud, one of the largest organically grown clouds within Salesforce. This person will drive the orchestration & execution of various strategic initiatives across Platform & Apps. This person will partner with the leadership team to drive strategy, in addition to helping to plan, organize, and work with teams to help execute the vision for key initiatives. In addition, the Senior Manager/Director will also partner closely with the lead TPM in cloud operational & release planning processes. Along with these primary areas of ownership, this person will also be expected to own and run at least one cloud level strategic initiative. This is an individual contributor role.

Director, Technical Program Management, Kernel Cloud/Cloud Infrastructure Services
The Director of Technical Program Management for Kernel Cloud will be responsible for leading key infrastructure programs at Salesforce related to Hyperforce and public cloud, networking and connectivity services, microservices and scalability. This person will partner with our senior leadership team to drive strategy and execution for these initiatives, as well as work closely with functional teams to deliver key business value. The Director/Senior Director will represent Kernel Cloud business and technical plans, priorities and requirements across Salesforce. Strong candidates will have experience with large-scale enterprise services, cloud computing and public cloud, and infrastructure and platform services. This is an individual contributor role.

Senior Director, Technical Program Management, Unified Intelligence Platform
The Senior Director of Technical Program Manager for Unified Intelligence Platform will drive planning and execution of engineering to evolve the platform to realize entirely new categories of use cases, incorporate new technologies into the platform offering, extend the platform to multiple diverse new public cloud substrates, and raise the platform's data management maturity. Strong candidates will bring 10+ years of program management experience including release planning and agile methodologies spanning multiple scrum teams, deep technical expertise in big data technology and enterprise-scale service delivery spaces, and executive communication/presentation skills. This is an individual contributor role.

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Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
6+ years
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