Decypher is seeking VTC Technician candidates to support the Naval Surface Warfare Center, Carderock Division (NSWCCD) at West Bethesda, MD. This position provides support that includes the setup of VTC calls, daily operations, training of personnel, and scheduling of associated resources. US Citizenship and active SECRET clearance required.
Decypher is a leading integrator of professional, technology, and management solutions and services. We provide our services globally to Federal, Commercial, Local and State clients. Our employees are our most valuable asset and play an integral role in the success of Decypher and our clients. Working at Decypher is not a job, but a career where your talent and energy is respected, and you can personally make a difference. Decypher invites you to join our professional team. Decypher is an equal opportunity/affirmative action employer committed to diversifying its workforce (M/F/D/V).
One of the following DoD IAT I 8570.01 baseline certifications:
Additional Required Certification
Current Microsoft Operating System training or certification.
Required Experience and Skills
Two years of experience in each of the following: VTC and A/V equipment operation from multiple manufactures, VTC and A/V industry standards, WAN technologies, as they apply to VTC operations and Microsoft Office 365 collaboration tools such as Microsoft Teams. Shall possess two years of experience in customer service skills including direct interactions with end users for operations, maintenance, troubleshooting, and general knowledge sharing with both experienced and unexperienced end users. Shall possess two years of knowledge of VoIP / IP VTC systems, software, hardware, and Telecommunications standards.