Decypher is seeking Senior VTC Technician candidates to support the Naval Surface Warfare Center, Carderock Division (NSWCCD) at West Bethesda, MD. This position provides senior level support that includes the setup of VTC calls, daily operations, training of personnel, and scheduling of associated resources. US Citizenship and active SECRET clearance required.
Decypher is a leading integrator of professional, technology, and management solutions and services. We provide our services globally to Federal, Commercial, Local and State clients. Our employees are our most valuable asset and play an integral role in the success of Decypher and our clients. Working at Decypher is not a job, but a career where your talent and energy is respected, and you can personally make a difference. Decypher invites you to join our professional team. Decypher is an equal opportunity/affirmative action employer committed to diversifying its workforce (M/F/D/V).
One of the following DoD IAT I 8570.01 baseline certifications:
Required Experience and Skills
Five years of experience in each of the following: VTC and audio visual (A/V) equipment operation from multiple manufactures, VTC and A/V industry standards, wide area network (WAN) technologies as applicable to VTC operations, developing and implementing communication tools for use between remote sites, Microsoft Office (Word, Power Point, Excel, Access, and Outlook); sand personal computer (PC) operations and technology. Shall possess three years (may be concurrent with five years' experience requirement) of experience of VoIP / IP VTC systems, software, hardware, and Telecommunications standards. Shall have understanding of call routing to include calling search spaces and partitions, route patterns, trunks and gateways. Shall possess experience of TCP/IP, H323, E164 and SIP protocols. Shall possess three years (may be concurrent with five years' of required experience) of experience troubleshooting common VoIP & VTC issues to include identifying and correcting issues with endpoints, trunks, dial plans, profiles which also includes troubleshooting common VTC issues to include the identification of failed endpoints, bandwidth saturation, or misconfigured conferences.