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Employer: National Railroad Passenger Corporation (Amtrak)
Job Title: Market Research and Analysis Manager
Job Code: #10543.145
Job Location: Washington, DC
Job Type: Full-Time
National Railroad Passenger Corporation (Amtrak) has an opening for a Market Research and Analysis Manager in Washington, DC.
Job Duties: Lead the development, implementation, and analysis of research projects concerning customers of Amtrak trains and services as well as the travel market at large. Ensure all phases of qualitative (focus groups, mini-groups, triads, dyads, in-depth interviews, etc.) and quantitative (survey) research projects are executed properly to support strategic product development and marketing/advertising efforts at a national level. Oversee data gathered on consumer demographics, preferences, needs, and buying habits. Perform qualitative and quantitative market research projects to benchmark and support service quality initiatives for all Amtrak trains. Conduct market research efforts to support strategic investments and tactical/transportation planning initiatives for Amtrak trains nationwide. Manage market research projects and measure their effectiveness to deliver insightful and actionable recommendations to guide successful marketing, communications, and product development initiatives to increase ridership and ticket revenues. Monitor consumer/marketplace trends to support service development and marketing efforts. Manage vendors to ensure that all projects are completed on time and within budget. Manage internal databases to support market research projects, direct mail initiatives, and ad hoc queries.
Requirements: Employer will accept Master's degree in Marketing, Mathematics or Statistics or related field; and 3 years of work experience in job offered or 3 years of work experience in a related occupation. Position requires: 1) 24 months in managing relationships with multiple stakeholders or clients for different projects; 2) 24 months in managing multiple projects at the same time; 3) 24 months in continuous process improvement management and implementing changes at broader organizational level; 4) Monitoring flags, anticipating problems, and addressing problems before or as soon as they arise; 5) 24 months in providing leadership and guidance to third party service providers; 6) 24 months in taking initiatives for and leading cross-functional projects; 7) 24 months in market research strategy and planning; 8) 24 months in Data analysis using Advanced Excel; 9) Reporting using Tableau; 10) 24 months in writing and presenting research results or new proposals to executive level; 11) 24 months in writing requests for proposals; 12) Manage multiple programs and delegate leadership to specific project managers. Must be available to work on projects at various, unanticipated sites throughout the United States. This position requires pre-employment background verification, medical review, and pre-employment drug screen.
CONTACT: Apply at: . Please refer to Job #10543.145
Posting Location(s):District of Columbia; Maryland; Virginia
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We want your work at Amtrak to be more than a job - we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.
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All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing. All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Candidates who engage in the usage of marijuana will not be qualified for hire. We appreciate your cooperation in keeping Amtrak safe and drug-free.
In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.
Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.
POSTING NOTES: Marketing || Corporate Jobs