Helpdesk Specialist 1 - Baltimore, MD
Baltimore, MD 
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Posted 3 days ago
Job Description
Helpdesk Specialist 1 - Baltimore, MD

Location: Baltimore, MD

Req. Number: 5020

Description

M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for the nation's most recognizable mission-critical facilities, secure environments, complex infrastructure, and global enterprises.

Our success relies on great people delivering innovative projects and solutions for Fortune 100 companies and the most recognized agencies in government, defense, and security.

Join our more than 3,600 employees worldwide who engineer and deploy automated, secure and resilient power and technology systems; and deliver the management platforms essential for long-term system sustainability. Together we are creating the integrated systems and technologies that shape the built and cyber-physical world.

We offer an excellent benefits package including:

  • A competitive salary
  • Medical, dental, vision, life and disability insurance
  • Paid-time off
  • Tuition reimbursement
  • 401k Retirement Plan
  • Military Reserve pay offset
  • Paid maternity leave
Responsibilities:
  • Scheduling of work for Technicians in 50+ US states and territories
  • Phone and email interaction with customers in 50+ US States and territories to coordinate work schedules
  • Coordinate and monitor Preventative maintenance schedules and ensure completed on time.
  • Review and Triage Service tickets and assign to proper technicians.
  • RMA processing
  • Data entry into Maintenance management tools for Survey documentation
  • Verify work order details and information from technicians for accuracy
  • Spare parts ordering
  • Coordination of Materials to sites
  • Talk technicians through CMMS tool operations
Key Qualifications / Skills:
  • Minimum two years of experience in a support role with experience performing help desk support functions with a combination of phone and desktop support
  • Education: high school diploma or equivalent.
  • Applicants selected will be subject to a government security investigation and may meet eligibility requirements, including U.S. Citizenship, for access to classified information
  • Knowledge of or experience with electronic security systems
  • Ability to sit behind a desk for long periods of time
  • Ability to multi-task
  • Ability to work flexible shifts including nights, weekends and on call
  • Ability to work from home when necessary
  • Must be able to use a telephone calling system
  • Maintain professionalism with employees and customers
  • Valid drivers license
  • Pass background check and fingerprints
Desired skills:
  • Microsoft suite experience
  • Detail oriented
  • Multi-tasker
  • Computerized Maintenance Management System experience a plus

Abilities

  • Exposure to computer screens for an extended period of time.
  • Sitting for extended periods of time.
  • Reach by extending hands or arms in any direction.
  • Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
  • Listen to and understand information and ideas presented through spoken words and sentences.
  • Communicate information and ideas in speaking so others will understand.
  • Read and understand information and ideas presented in writing.
  • Apply general rules to specific problems to produce answers that make sense.
  • Identify and understand the speech of another person.

EOE Minorities/Females/Protected Veterans/Disabled
VEVR
AA Contractor

 

Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
2+ years
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