System Administrator 1 (Aviation) - DC Metro Region
Washington, DC 
Posted 16 days ago
Job Description
System Administrator 1 (Aviation) - DC Metro Region

Location: Washington Metro Area- MD/VA/DC

Req. Number: 4983


M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for the nation's most recognizable mission-critical facilities, secure environments, complex infrastructure, and global enterprises.

Our success relies on great people delivering innovative projects and solutions for Fortune 100 companies and the most recognized agencies in government, defense, and security.

Join our more than 3,600 employees worldwide who engineer and deploy automated, secure and resilient power and technology systems; and deliver the management platforms essential for long-term system sustainability. Together we are creating the integrated systems and technologies that shape the built and cyber-physical world.

We offer an excellent benefits package including:

  • A competitive salary
  • Medical, dental, vision, life and disability insurance
  • Paid-time off
  • Tuition reimbursement
  • 401k Retirement Plan
  • Military Reserve pay offset
  • Paid maternity leave
This System Administrator position supports a multitude of IT systems specifically related to access control, video management, PSIM, credentialing management and infrastructure maintenance management systems. This position will provide help desk support to receive and record calls and ensure that that issues reported are mitigated and tracked/logged. The position will also provide basic system administration of systems including but not limited to application servers, operating systems, virtualization, storage, and security. Additionally, the position requires an individual who is keen on learning new applications and skill sets while supporting senior administrators, engineers and managers. Other duties include end-user training, documentation and developing plans and other material for respective projects.
Responsibilities include:
* Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation
* Use a ticketing system to track issues and resolutions (IMMS)
* Use multiple applications for troubleshooting/resolving issues
* Use Remote Desktop to access server logs/customer workstations/kiosks for troubleshooting
* Send system outage notifications and updates via email and the ticketing system
* Train system users and other system support personnel
* Other responsibilities and minor tasks as needed
* Perform all duties with minimal direct supervision
  • Applicants selected will be subject to a background check and must meet the eligibility requirements of the customer's Badging Process.
  • Associates Degree with 0 to 2 years experience in a technical helpdesk customer service or technical support role OR a High School Diploma / GED coupled with 6 to 8 years experience in a technical helpdesk customer service or technical support role.
  • Some experience with a basic system administration and maintenance tools (VMWare, MS Server 2008/2012/2016, Remote Desktop)
  • General working knowledge of network protocols and systems: LAN, Firewalls, switches and routers
  • Experience supporting Aviation Security infrastructure, including IT infrastructure for Electronic Security Systems (ACS / IDS / CCTV / Biometrics) is strongly preferred.
  • Strong organizational, communication and analytical skills
  • Ability to manage one's own time in order to complete multiple tasks under strict deadlines.
  • Knowledge of strategies for troubleshooting, root cause analysis, and other methods for identifying system issues using a wide variety of problem indicators
  • Learning and utilizing new applications
  • Understanding of Microsoft Windows
  • Understanding of Microsoft SQL
  • Basic knowledge and understanding of common network defense mechanisms including firewalls and anti-virus.
  • Basic understanding in technology relating to the optimization of servers and networks.
Additionally, this position requires:
  • Ablility to work any shift including 3rd Shift
  • Certified in CCure 9000
  • CompTIA A+ Certified
  • Certified in Verint 7.5 or later
  • At least 5 years of experience in the Aviation Security Industry
  • Experience providing security systems installation/maintenance within a Category X Airport.
  • Excellent customer service skills
  • Ability to multi-task (Multiple daily activities across several different disciplines)


  • Exposure to computer screens for an extended period of time.
  • Sitting for extended periods of time.
  • Reach by extending hands or arms in any direction.
  • Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
  • Listen to and understand information and ideas presented through spoken words and sentences.
  • Communicate information and ideas in speaking so others will understand.
  • Read and understand information and ideas presented in writing.
  • Apply general rules to specific problems to produce answers that make sense.
  • Identify and understand the speech of another person.

EOE Minorities/Females/Protected Veterans/Disabled
AA Contractor


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
0 to 2 years
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