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CALL AND SITE COORDINATION:
Works with call center to log and identify problem areas in the building.
Assists other trades in the field in the active troubleshooting of systems.
Monitors alarms and reports and performs triage on system messages (Response: 15min/8hr/24hr/week).
SYSTEM OPERATIONS:
Monitors controlled systems for performance and problems.
Backs up application software and checks network integrity of control devices.
Debugs and simulates programs, checks calibration of hardware/software devices, configures parameters and tests control components and software.
Performs function check of all control systems and documents results.
Sets up alarms for optimal efficiency and response.
SERVICE:
Responds to service calls by determining the problem, identifying the cause and implementing a solution to address the issues.
Works with the customer to recommend and develop a maintenance program for their system. Identifies and implements long term service strategies.
PERFORMANCE QUALITY:
Performs all work in accordance with contract documents and applicable company standards.
Performs work to meet the required response times and to facilitate others to meet response times.
Develops and maintains procedures and check lists for the execution of service calls, system routine maintenance and commissioning tasks to maintain consistency and completeness of the work.
COMMUNICATIONS:
Keeps Client/Call center informed of questions, progress, information needs, and discrepancies in system and other issues impacting the operation of the building and comfort of occupants.
Initiates follow up action to secure needed responses in a timely manner.
- High school diploma. Vocational school or associate degree preferred.
- Must have a valid state motor vehicle license with safe driving record.
- Good customer communication skills.
- Three years DDC controls experience within the building HVAC controls industry.
- Ability to read and interpret technical documentation including sequence of operations, technical product literature, programming manuals and specifications.
- Ability to troubleshoot basic communications wiring, control logic wiring and end devices.
- Knowledge of building mechanical and electrical equipment functions and use, HVAC systems controls applications and relevant hardware and software products.
- Knowledge of commonly used networks and network topologies.
- Ability to work at a computer terminal with mouse and keyboard for eight hours per day.
- Ability to work safely in close proximity to exposed line voltage and low voltage wiring and terminations.
REQUIREMENTS
- 2-3 years facilities maintenance experience required.
- High School Diploma or GED required.
- Active DoD clearance or eligible to obtain one.
- Vocational school preferred.
- OSHA 10
- Electrical Safety / NFPA 70E
- Introduction to Engineering - (CFC Certification)
ABILITIES
- Lifts at least 100 pounds at one time and 60 pounds for an extended period of time.
- Relocates a 12 foot stepladder without assistance.
- Works at various heights up to 60 feet and can climb and maintain balance on scaffolds, aerial lifts, catwalks and all types of ladders.
- Walks, climbs, lifts, squats, crawls, kneels, pushes, pulls and reaches overhead on a routine and repetitive basis.
- Possess good vision (may be corrected vision), the ability to see in color, and the ability to hear and communicate in English.
- May use a standard ladder without exceeding the weight limit while carrying tools.
- Tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Apply general rules to specific problems to produce answers that make sense.
- Combine pieces of information to form general rules or conclusions (including finding a relationship among seemingly unrelated events).
- See details at close range (within a few feet of the observer).
- Listen to and understand information and ideas presented through spoken words and sentences.
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