Manager - IT Support Systems
Baltimore, MD 
Posted 28 days ago
Job Description

Manages the day-to-day activities of IT Support Systems Cost Center. Sets employee objectives, evaluates employee performance and performs the functions of the employees supervised as necessary. Manages activities of all software systems and applications programming that affects the overall administrative support information management systems to which assigned.

Essential Functions
  • Responsible for applications systems analysis and development activities, feasibility studies, time and cost estimates, and the establishment and implementation of new or revised applications systems.
  • Assists in projecting software and hardware requirements for assigned application systems, and evaluates vendor proposals for purchases of required hardware and software.
  • Manages related outsourcing contracts and service levels.
  • Responsible for activities related to technical guidance for planning, directing, and monitoring assigned application systems operations.
  • Responsible for activities related to the administration of computerized databases and consults with users of the databases for which assigned. Projects long-range requirements for database administration and design in conjunction with other information systems managers.
  • Prepares activity and progress reports regarding the activities of the applications systems cost centers.
  • Prepares operational cost estimates for current and/or proposed projects. Prepares activity and progress reports regarding the activities of the assigned applications systems.
  • Advises or consults on organizational, procedural, and workflow plans, methods, and procedures analysis. Analyzes the results of workflow plans and determines best possible system solutions.
  • Provides appropriate supervision, mentoring, and professional growth and development opportunities to assigned staff. Such responsibility includes the development and implementation of professional growth plans to include keeping abreast of current developments, literature, and technical sources of information.
  • Plans and controls staffing, and performs other human resources, finance and payroll related functions for assigned employees.
  • Provides inputs to the budget for area of responsibility. Develop and monitor time and expense budgets.
  • Manages related outsourcing contracts and service levels.
  • Provides inputs in defining strategic direction for area of responsibility.
  • Maintains advanced technical knowledge of assigned BCPS application programs, databases, operating systems, customer data retrieval processes, or network configurations.
  • Participates in the training programs offered to increase technical, interpersonal and communication skills and proficiency related to the project to which assigned.
  • Utilizes tact and exercises good judgement in interacting with general public, school and central office personnel.
  • Performs and promotes all activities in compliance with equal employment and nondiscrimination policies; follow federal laws, state laws, school board policies and professional standard.
Maximum Salary115500.00
Minimum Salary89250.00
Desired Qualifications
  • Bachelor's degree in related field. Degree must be from an accredited college or institution.
  • Five or more years related technical experience in a lead or managerial capacity.
  • Expertise and experience in the assigned technical disciplines. Experience in managing the design and implementation of 2-3 moderately large or moderately complex projects or operational units. Ability to achieve objectives. Ability to communicate effectively verbally and in writing, with technical and non-technical audiences, in conducting formal presentations and preparing reports. Demonstrated leadership potential.
Full time or Part timeFull time
Additional Details

Qualified candidates for the above position must submit the following:

  • Completed online application
  • Resume that clearly demonstrates the above minimum qualifications. It is important that you include all experiences and education related to the position to which you are applying.
  • Must provide three (3) professional references to include: name, title, business address, e-mail address and phone number
  • All documentation/certification necessary (scanned copies accepted) to substantiate minimum qualifications; must be uploaded into application
  • All documentation must be scanned and uploaded to application

Benefits -- This position is eligible for benefits. To review the available options please see the information relevant to the union for this position by viewing the following link:

Baltimore City Public Schools is an equal opportunity employer and encourages resumes from bi-lingual or multi-lingual candidates.

Baltimore City Public Schools does not discriminate in any aspect of employment on the basis of race, color, ancestry or national origin, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, veteran status, genetic information, or age. For inquiries regarding the nondiscrimination policies, please contact the Equal Employment Opportunity Manager, 200 E. North Avenue, Room 208, Baltimore, MD 21202; 410-396-8542 (phone); 410-396-2955 (fax).

This position is not affiliated with any bargaining unit.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full or Part Time
Required Education
Bachelor's Degree
Required Experience
5+ years
Email this Job to Yourself or a Friend
Indicates required fields