The American Hospital Association (AHA) is a national organization that represents and serves all types of hospitals, health care networks, and their patients and communities. We are currently seeking a Regional Executive, Member Relations, for Region 1 (CT, ME, MA, NH, RI, VT) based in Boston, Massachusetts.
The regional executive represents the AHA and serves members in the field, functioning as a primary point of contact in the region. Member relations aspects include responsibility for retaining members and recruiting non-members; establishing and maintaining executive-level relationships via regular email and telephone contacts and in-person meetings; identifying market and individual member needs and working with AHA colleagues in meeting individual requests; establishing customized member plans; accessing and facilitating the deployment of AHA resources to meet individual needs; and monitoring/communicating the effectiveness and value of AHA membership. The regional executive also engages in dues collection and follow-up within the assigned region. The incumbent is also responsible for supporting an effective advocacy network for AHA's federal relations program in the specific geographic area assigned.
- Establish effective, executive-level relationships with members and potential members in region using knowledge of AHA's mission, structure, and services; overall health care delivery and financing issues and trends; AHA's advocacy and policy positions; and member resources and tools.
- Develop specific member relations plans for both hospital and system members in the region to reinforce the value of AHA membership.
- Work closely with state, regional and metropolitan associations in all six states to collaborate on advocacy initiatives, grassroots support, joint programs and services, as well as identifying members needs.
- Act as an information conduit to AHA leadership by providing regular reports regarding members and markets served; new and ongoing health delivery systems and political issues in the region; and weekly updates on key CEOs insights to identify emerging trends and issues.
- Represent the association at state, regional and metropolitan association governance and membership meetings, and serves as secretariat of AHA Regional Policy Board.
Required Education: Master's Degree
Desired fields of study: Health Care Administration, Management, or one of the health professions, or an extensive legislative or political background, including direct experience with legislative grassroots organizing and lobbying.
Years of experience may be substituted for education.
- Professional experience working with large hospitals and health systems in a sales, account management or consulting capacity; or working in large hospitals and health systems in an executive, operational or policy capacity.
- Deep and broad understanding of the U.S. healthcare system from a hospital administration perspective, legislative and regulatory perspective, public/community health perspective, payer/plan sponsor perspective, consumer/patient perspective.
- Situational knowledge of the changes underway in healthcare delivery and the reforms sought by healthcare administrative and clinical leaders.
- Solid understanding of the internal operations, functions and structures of hospitals and health systems.
- Working knowledge of the field of national healthcare and relevant associations (established relationships in the field is a plus).
- Previous success with relationship/account management responsibilities in a relevant organization or environment.
- Prior responsibility for and familiarity with association management systems (AMS) or customer relationship management (CRM) systems in a comparable organization.
- Proficiency with computers, mobile devices and business productivity tools such as Microsoft Office (Word, Excel, Outlook and PowerPoint).
- Must be comfortable working remotely and possess the skills to rely heavily on electronic communication tools.
We offer an excellent total compensation package, which includes medical/dental coverage (PPO/HMO), vision care, life insurance, short and long-term disability plans, 401(k), tuition reimbursement, paid vacation/holidays/sick days, wellness programs and more!
The American Hospital Association (AHA) is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. We will provide reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call (312) 422-3000 and ask for the Director, Human Resources and let us know the nature of your request and your contact information.
The AHA participates in the E-Verify Program.