|HELP DESK SYSTEMS SPECIALIST [P]- CHANTILLY, VA|
Location: Chantilly, VA
Req. Number: 4505
M.C. Dean is Building Intelligence in the form of cyber-physical solutions for the nation's most recognizable mission-critical facilities, large-scale infrastructure, and global enterprises.
Our success relies on great people delivering innovative projects and solutions for Fortune 100 companies and the most recognized agencies in government, defense, and security.
Join our more than 3,000 employees worldwide who engineer and deploy automated, secure and resilient power and technology systems; and deliver the management platforms essential for long-term system sustainability. Together we are creating the integrated systems and technologies that shape the built and cyber-physical world.
We offer an excellent benefits package including:
JOB DUTIES AND RESPONSIBILITIES:
HELP DESK I:
-Daily interaction with customer to resolve system related issues.
-Provide desktop support to system users and system troubleshooting for customers, technicians and overall system health.
-Consult with technicians and system users and develop and analyze information for proper programming of system application. Advise the technicians and assist them as the "eyes" of the system
-Gather and analyze information through discussions with customers and technicians for use in programming to program system field devices in accordance with the system standard. Implementation of testing procedures, and final testing of systems, and resolution of deficiencies.
-Have knowledge of and implement actions directly affecting overall system application health and performance.
-Documentation of testing procedures and results. Analysis of testing documentation and issues with the technicians for specific areas and specific procedures. Document test results with the technician and system event logs.
-Define and create system level access management in cooperation with the customer and existing standard access levels for each location
-Generate system reports and analysis of data to provide detailed diagnosis and solutions to customers regarding information reported
-Daily analysis of system applications interpreting system health and defining proactive and strategic approach to system maintenance
-Develop and provide documentation and technical training for system users and customers. Provide training for LENEL system as well as other systems that interface with LENEL.
-Obtain necessary information for analysis of trouble tickets issues; Document issues; design, develop, document and analyze solutions or modifications for software, hardware or other system components; dispatch technicians and ensure ticket resolution.
-Maintain and safeguard user permission groups and create user accounts
-Minimum of 2 years' experience in a support role with experience performing help desk support functions with a combination of phone and desktop support.
-Must be able to obtain vendor Professional Certification
-Education: High School Diploma or equivalent
-Security Clearance: Applicants selected will be subject to a government security investigation and may meet eligibility requirements, including U.S. citizenship, for access to classified information; DoD Top Secret/SCI clearance with polygraph is required.
-Experience administering LENEL systems is desired.
- MS Office experience
EOE Minorities/Females/Protected Veterans/Disabled