JOB TITLE: Service Desk Analyst - Tier I
LOCATION : Washington, D.C.
CLEARANCE REQUIREMENTS : Eligible for Security Clearance (Requires US Citizenship)
PURPOSE OF JOB:
The highly motivated individual will be responsible for being the first contact for each of our customer calls. This individual will help ascertain the nature of the call, resolve issues where possible, and escalate to the appropriate work group, when necessary.
REQUIRED WORK EXPERIENCE:
MINIMUM EDUCATION REQUIRED:
Bachelor's degree or equivalent experience in a related field.
PHYSICAL REQUIREMENT STATEMENT:
Must be able to lift up to 25 pounds and setup workstations under desks, etc.
This position profile incorporates the core responsibilities of the job. It is recognized that other related duties not specifically mentioned may also be performed, and that not all responsibilities may be carried out depending on operational needs. Nothing in this profile restricts management's rights to assign or reassign duties and responsibilities to this job at any time.
1901 Group is an Affirmative Action and Equal Opportunity Employer
1901 Group offers a full package of benefits and competitive salary, excellent group medical, vision and dental programs, life insurance and short term/long term disability coverage, 401K savings plan; employee training, development and education programs; advancement opportunities; and much more!
1901 Group is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.
1901 Group "Contingent" offers for employment may stipulate that one or more requirements be satisfied before final commitment between candidate and 1901 Group is established; namely, award of contract to the 1901 Group. Contingent requirements vary and may also include, but not be limited to additional factors (i.e., the position still being available after negotiations with the Government; final approval of your qualifications by the Government; or ability to successfully acquire and/or transfer a DoD security clearance)
U.S. Citizenship is required for most positions.
1901 Group is a drug free workplace.