Access Control Staff
Washington, DC 
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Posted 1 day ago
Job Description

INTRODUCTION

The Access Control Staff is responsible securing and patrolling health centers in accordance to Unity Health Care requirement. Monitoring entrancing and exiting of the facilities, monitoring patient/guest/staff safety, maintaining crowd control, preventing disruptions at health centers, securing restricted areas and promoting customer service.

MAJOR DUTIES/FUNCTIONS

* Inspects entrances and exits, restricted areas, outside building areas and monitoring of parking lots.

* Maintains a smooth flow of traffic into the facilities.

* Opens and closes the health centers daily.

* Observes and reports suspicious behavior or activities in the interior and exterior of the facilities to designated staff/MPD.

* Responsible for assuring the completion of sign in sheets daily.

* Handles problems and refers patient complaints to the appropriate staff in a calm, courteous, and timely manner.

* Diffuses volatile situations quickly in accordance with polices and directs others to the appropriate supervisor.

* Provides special directions and/or information to patients/guest in regards to handicapped seating/access, procedures for lost and found articles, restroom locations and specific health center information.

* Keeps railings, walls, aisles, stairs, and other areas free of congestion.

* Monitors for building adherence (i.e., smoking, food/beverage, cell phone use).

* Checks facilities before, during, and after events for damages and lost articles.

* Monitors the safety and fire compliance of the facilities, and reports hazards to safety to the appropriate person.

* Serves as the safety officer for the respective health center.

* Serves as the initial entry point for patients/guest at the facility, directing the patients/customer to the appropriate area.

QUALIFICATIONS

* High school diploma or equivalent.

* Minimum of 2 years of previous security related experience preferred.

* Previous customer service experience in a related field.

KNOWLEDGE, SKILLS, AND ABILITIES

* Ability to read and follow verbal and written instructions.

* Ability to interact with employees and the general public in a positive and professional manner.

* Ability to provide instructions to patients/guest in regards to building policies in a professional manner.

* Ability to stand for long periods of time, climb stairs, inspect the facility and handle emergency situations.

* Ability to lift objects.

* Ability to handle stressful situations for guest and personal safety.

* Available to work days, evenings and weekend hours on occasion.

EOE

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Work Hours (i.e. shift)
7:30am - 4:00pm
Required Education
High School or Equivalent
Required Experience
2+ years
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