Field Services Clerical Operations Agent / Casual - THIS IS NOT A FT POSITION (P
Philadelphia, PA  / Herndon, VA  / Washington, DC  / Mount Vernon, NY  / Hauppauge, NY  / Elizabeth, NJ ...View All
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Posted 1 day ago
Job Description
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DHL currently has an opening for a Field ServicesClerical Agent / Casual at our Philadelphia, PA facility. The Service Agentwill work to provide operational support to ensure efficient and timely pick-upand delivery handling of customer materials and provides operational supportfor the Service Center. The Service Agent will also ensure compliance withsafety, security, regulatory, and company policies.

Job Summary:
  • Provides operational support at service center to ensure efficientand timely pick-up and delivery handling of customer materials and shipments.Ensures compliance with safety, security, regulatory, and company policies.

  • Provides customer service, and operational support for the ServiceCenter.

  • Answers phone and greets visitors.
  • Resolves billing problems in relation to the Service Center.
  • Researches shipment tracking requests and provides feedback;attempts to resolve misplaced shipments.

  • Communicates with Sales/Service to resolve customer problems.
  • Assists with operational procedures including sorting,loading/unloading activities, shipment processing and documentation,manifesting, bagging, sending shipment status information, andaccepting/securing over-the-counter payments.

  • May process or prepare import/export documentation and assist inthe customs clearance process in some markets.

Skills & Qualifications:
  • Must pass Haz Mat training during first week ofemployment

  • Entry level service, production, or support role requiring basicskills;

  • Can perform the basic tasks within the function;
  • HS diploma or GED required;
  • Strong verbal and written communication skills;
  • Strong computer skills/experience (MS Word, Excel and Outlook);
  • Generally 0-2 years of experience in area of responsibility

Explore and learn about DHL's culture, specialevents, and interesting spotlights at:

DHL is an equal opportunityemployer. We evaluate qualified applicants without regard to race, color,religion, sex, sexual orientation, gender identity, national origin,disability, veteran status, or any other protected characteristic. TheEEO is the Law poster is available here.

Facts and Figures
  • Travel Required

    <15% of the time


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
0 to 2 years
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