Job Description Handle inbound calls for Primary Care and outbound for Patient Outreach Program.
Service Excellence: Provides excellent service by identifying customer needs and fulfilling customer expectations. Patient Admitting: Performs assigned duties related to the admission of patients. Patient Scheduling: Completes assigned activities related to scheduling patients for medical procedures. Insurance Verification: Verifies and enters insurance information and authorization/referral requirements. Accuracy: Completes work assignments within established quality standards. Financial Counseling: Counsels patients on financial liability using available financial counseling tools to achieve maximum reimbursement for patient services. Patient Safety - Non-Nursing: Contributes to a safe patient care environment. Teaming: Contributes to fullest potential to achieve team goals. Problem Solving: Identifies, analyzes, and effectively solves problems. Effective Communication: Communicates effectively with various audiences using the most appropriate method for the situation. Workload Management: Manages completion of work assignments based on priority and due dates.
Job ID 50458BR
Work Site Address 3190 FAIRVIEW PARK DR STE 900
Work Site City/State FALLS CHURCH, VA
Posting Title Patient Access Associate 3
Work Site Location HEALTH SVCS FAIRVIEW PK
Schedule Type full time
Department PRIMARY CARE ADMIN
Requirements 2 year of healthcare patient access experience, or 2 year experience in healthcare revenue cycle.
GED or High School diploma
Proven proficiency in multiple Patient Access functions. Advanced communication and computer skills.
EEO Tagline M/F/Vets/Disabled
Inova considers all applicants and does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization or other non-merit factor.