Job Description This position is for the management role in our call center supporting Primary Care. Leading by Coaching: Uses knowledge of coaching approaches, tools, and techniques to improve individual performance and foster development. Managing People: Uses HR and performance management processes and systems to align individual performance with achieving goals. Financial Counseling: Counsels patients on financial liability using available financial counseling tools to achieve maximum reimbursement for patient services. Organization Skills: Organizes work to achieve maximum efficiency. Workload Management: Manages completion of work assignments based on priority and due dates. Leading Change: Leads others in planning, implementing, and facilitating organizational change. Measuring Work Results: Establishes and evaluates performance standards and productivity measures. Project Management: Leads project teams and implements project plans in accordance with established goals and measures. Problem Solving: Identifies, analyzes, and effectively solves problems. Analysis and Decision Making: Uses decision making processes and tools to analyze situations and make effective decisions.
Job ID 47908BR
Work Site Address 3190 FAIRVIEW PARK DR STE 900
Work Site City/State FALLS CHURCH, VA
Posting Title Manager Patient Access
Work Site Location PHYSICIAN SERVICES
Schedule Type full time
Department PRIMARY CARE ADMIN
Requirements 3 years of healthcare to include 1 year of supervisory/lead experience
GED or High School diploma
Advanced communication and computer skills. Proven history of sound decision making, problem solving, and analytical thinking. Proven ability to lead teams and achieve outcomes. Extensive knowledge in healthcare revenue cycle.
EEO Tagline M/F/Vets/Disabled
Inova considers all applicants and does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization or other non-merit factor.