Job Description We are seeking a talented, motivated, dynamic, excited person to join our team!
This patient centric position includes the following job responsibilities:
Excellent Custumer Service Skills
Accesses appropriate systems or services to confirm insurance coverage or other means of payment.
Processes billing and insurance paperwork in compliance with regulatory guidelines.
Greets and interviews incoming patients/visitors to identify their needs and directs them accordingly
Interviews patients to secure and document required medical, financial, demographic and insurance information.
Enters patient data into registration, medical record or other required information systems.
Coordinates with and notifies other departments of updated information/admission information.
Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
Obtains necessary information from patients, physicians, and/or staff to identify prerequisites and time requirements for scheduling specific appointments.
Provides patients with pre-service instructions and confirms appointment details
Enters patient information into the scheduling system and coordinates appointments between departments as needed.
Modifies the schedule to accommodate emergency situations.
Identifies and communicates payor authorization and referral requirements. Completes and documents in appropriate computer system.
Maintains updated authorization/referral requirements information and communicates to team members.
Applies knowledge of online payor verification systems to obtain and validate insurance information on a timely and accurate basis.
Job ID 45664BR
Work Site Address 6355 WALKER LANE
Schedule Monday-Friday with rotating weekends
Work Site City/State ALEXANDRIA, VA
Posting Title Patient Access Associate 1
Work Site Location INOVA PHYSICAL THER CTR-SPORTS
Schedule Type PRN
Department SPORTS PLEX-ADMIN
Requirements EXPERIENCE 1 year of customer service or 1 year of experience in a medical setting or associates degree
EDUCATION High School Diploma or GED
SPECIAL SKILLS Basic Communication and Computer Skills
EEO Tagline M/F/Vets/Disabled
Inova considers all applicants and does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization or other non-merit factor.