Job Description ****THIS POSITION IS SIGN ON BONUS ELIGIBLE***
Service Excellence: Provides excellent service by identifying customer needs and fulfilling customer expectations. Insurance Verification: Verifies and enters insurance information and authorization/referral requirements. Financial Counseling: Counsels patients on financial liability using available financial counseling tools to achieve maximum reimbursement for patient services. Problem Solving: Identifies, analyzes, and effectively solves problems. Patient Safety - Non-Nursing: Contributes to a safe patient care environment. Workload Management: Manages completion of work assignments based on priority and due dates. Organization Skills: Organizes work to achieve maximum efficiency. Analysis and Decision Making: Uses decision making processes and tools to analyze situations and make effective decisions. Leading by Coaching: Uses knowledge of coaching approaches, tools, and techniques to improve individual performance and foster development.
Candidate must be flexible and able to float to cover different shifts/IPTC sites across Northern VA. Some Saturday hours may apply.
Job ID 44123BR
Work Site Address 8320 OLD COURTHOUSE ROAD
Schedule Monday-Friday with rotating weekends
Work Site City/State VIENNA, VA
Posting Title Patient Access Team Lead
Work Site Location INOVA PHYSICAL THER CTR-TYSONS
Schedule Type full time
Requirements Experience: Experience assisting Patient Access leadership to promote effective and efficient department operations and achieve revenue cycle goals by serving as a leader to front line staff. Minimum Required: 2 years of patient access experience.
Education: GED or High School diploma
Special Skills: Advanced communication and computer skills. Proven history of sound decision making, problem solving, and analytical thinking.
EEO Tagline M/F/Vets/Disabled
Inova considers all applicants and does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization or other non-merit factor.