Concierge
Fish Camp, CA 
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Posted 18 days ago
Job Description

POSITION SUMMARY

To serve as a liaison for guests to coordinate all events, activities, dining and special requests, and to communicate this information to all appropriate departments and/or vendors. The Concierge is to ensure that all possible guest requests have been met, all activities booked, and all amenities delivered on time in a professional and courteous manner.

ESSENTIAL FUNCTIONS

  •  Have a thorough knowledge of all vendor information such as services offered, contact information, home location and individual policies.
  • Maintain and upkeep accurate guest reservation information in all vendor reservation books and Resort Scheduling classes.
  • Have a thorough knowledge of all annual and seasonal rooming package options offered at Tenaya Lodge, as well as knowledge of all package components and amenities that are included with each package.
  • Have a clear understanding of amenity and lunch ordering procedures for package holders as well as a la carte orders. 
  • Take ownership of guest problems and act upon them in a timely manner
  • Use creativity and quick thinking to accommodate unusual and rare guest requests.
  • Have a thorough knowledge of all dates, times, prices and descriptions of all events and activities offered through Tenaya Lodge as well as with outside vendors including holiday and seasonal special events.
  • Have a thorough knowledge of all vendor information such as services offered, contact information, home location and individual policies.
  • Have a clear understanding of Tenaya Lodge/DNC cash handling procedures.
  • Arrange childcare services for guests.  

POSITION QUALIFICATIONS

  • Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.
  • Organized - Possessing the trait of being organized or following a systematic method of performing a task.
  • Decision Making - Ability to make critical decisions while following company procedures.
  • Accuracy - Ability to perform work accurately and thoroughly. 
  • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others. 
  • Communication, Written - Ability to communicate in writing clearly and concisely.
  • Detail Oriented - Ability to pay attention to the minute details of a project or task.
  • Conflict Resolution - Ability to deal with others in an antagonistic situation.

SKILLS & ABILITIES

  • Education: High School Graduate or General Education Degree (GED): Required
  • Experience: None
  • Computer Skills: Must be proficient in Microsoft Word, Excel, and Outlook. Must be able to use the internet and do web searches.  

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.


 

Job Summary
Company
Employment Term and Type
Regular, Part Time
Hours per Week
32
Work Hours (i.e. shift)
Varies
Salary and Benefits
$12.00
Required Education
High School or Equivalent
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