Provider Inquiry Associate/Call Center Representative
Washington, DC 
Posted 2 days ago
Job Description
Seeking to fill an open, full-time, Call Center Associate position in a Provider Inquiry Department for the DC Medicaid program.  The position is telephone based with a focus on delivering quality service to the DC Medicaid Provider community.  All applicants should possess excellent communication skills, medical claims knowledge, and experience in handling customer inquiries.  To be successful, you must be able to answer Provider questions quickly and accurately by quickly  surveying detailed information, without overlooking anything important.  You should have a warm personality and the ability to provide excellent customer service. 

  • High School Diploma or GED is required
  • 1-2 years experience in a 'Medical' Call Center environment; strong customer service skills
  • Insurance medical claims experience, preferred
  • Proficient in use of computers
  • Strong written and oral communications skills
  • Must be detail oriented and able to multi task
  • Must be able to work in a team environment
  • Answer the telephone promptly and respond to written correspondence in a polite and professional manner
  • Research and explain inquiries regarding claims:  submission, denials, and appeals 
  • Assist with recipient eligibility and payment inquiries, and technical issues with web base provider interfaces
  • Answer questions, offer information, as requested, direct calls and refer Providers, as requested, or as needed, to other departments for additional assistance
  • Accurately document all interactions
  • Perform other duties as assigned

BPC is an equal opportunity employer.


Special Notes/Instructions
The position is located in downtown D.C., within walking distance from the Union Station metro stop.
Job Summary
Start Date
Immediate Opening
Employment Term and Type
Regular, Full Time
Hours per Week
Work Hours (i.e. shift)
8 a.m. to 5 p.m.
Salary and Benefits
$21.00 - $23.00 hourly pay
Major medical, dental and vision, STD, LTD, Life and ADD insurance, 401(k), paid vacation, sick and holiday leave, Commuter Transit Benefit
Required Education
High School or Equivalent
Required Experience
1 to 2 years
Required Security Clearance
Other Clearance
Security Clearance Note
OIG, E-Verify, Background Investigation and Drug Screen required
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