Oncology Patient Specialist 1 Job at Inova Health System in Fairfax, VA
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Position:
Oncology Patient Specialist 1
Company:
Job Location(s):
Fairfax, VA
Start Date:
As soon as possible
Employment Term:
Regular
Employment Type:
Full Time
Starting Salary Range:
Not Provided
Required Education:
High School or Equivalent
Required Experience:
2 to 20+ years
Required Security Clearance:
None
Related Categories:
Healthcare - Nurses/RNs/Practitioners
Position Description
The Oncology Patient Specialist 1 provides excellent service by identifying internal/external customer needs and fulfilling their expectations. Communicates effectively with various audiences by using the most appropriate method for the situation. Completes work assignments within established quality standards while contributing to a safe patient care environment. Performs assigned duties related to the patient intake process of patients to oncology services.
Job Responsibilities
- Accepts responsibility to review and correct errors before completion and routes to others for review when appropriate.
- Demonstrates knowledge of safety policies and procedures relevant to department/position; Provides appropriate assistance to and on behalf of patients demonstrating/communicating a need for assistance.
- Greets and interviews incoming patients/visitors to identify their needs and direct them accordingly.
- Coordinates with other departments to assist or transport patients/visitors requiring special attention or support; Interviews patients to secure and document required medical, financial, demographic and insurance information.
- Resolves problems by clarifying issues, researching/exploring answers and alternative solutions and implementing solutions.
- Improves inefficiencies and minimizes repetitive error; Shares error trends and makes recommendations to improve results with staff/team members.
- Coordinates and facilitates Call Center for smooth transferring or forwarding of calls to appropriate Oncology departments or individuals within the Cancer Center.
- Gathers information about customer complaints in a courteous and professional manner; Expresses sincere concern and empathy when dealing with customer complaints.
- May perform additional duties as assigned.
Additional Requirements
Experience - 2 years of experience in a healthcare patient access, healthcare revenue cycle or customer service setting.
Education - High School diploma or equivalent.
As a recipient of federal financial assistance, Inova Health System (“Inova”) does not exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color, national origin, sex, sexual orientation, disability, or age in admission to, participation in, or receipt of the services or benefits under any of its programs or activities, whether carried out by Inova directly or through a contractor or any other entity with which Inova arranges to carry out its programs and activities.
This policy is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, Section 1557 of the Affordable Care Act, and regulations of the U.S. Department of Health and Human Services issued pursuant to these statutes at 45 C.F.R. Parts 80, 84, 91 and 92, respectively.