Include Establishing CX strategies to support business objectives Acting as the voice of the customer to advocate for optimal experiences, raising awareness among stakeholders from all parts of the organization Working with stakeholders to identify pain points and opportunities for improvement Metrics establish, monitor, and report customer scores, sharing outcomes and rec

Provide on site support installations and service repair to customers in North America Provide solutions to complex service issues Maintain close communication with Technical Service Manager, Regional Service Manager, and the Technical Phone Support team in to ensure accurate resolution of service issues Develop strong working relationships with customers Perform pre inst

This is an exciting opportunity to support the Naval Information Warfare Systems Command (NAVWAR) and Naval Information Warfare Center (NIWC) Pacific working on the digital transformation of the Naval Operational Architecture, model based systems engineering of critical Naval cross domain mission threads, and cybersecurity engineering of the next generation Naval informat

Plan, research, design, and model robust cloud native web applications Acquire a complete understanding of a customer's technology and appropriate usage of cloud and container technology like AWS and Kubernetes Responsible for designing, creating, testing, and maintaining web front end applications hosted in Cloud Service Providers Interact with the customer and team to g

Service Desk Specialist Job ID 2022 4891 # of Openings 1 Job Location US DC Washington Navy Yard Category Information Technology Position Overview ZENETEX is a rapidly growing, energetic, and win focused enterprise supporting Federal government, military, and civilian agencies. We are an organization committed to growth and shared success for all stakeholders; we are cust

The Senior Technical Support Analyst will be support the Master Library products that are part of the Follett School Solutions product portfolio and provides product and technical support to Follett's customers, answering complex questions on function and usage of our products and resolving issues escalated by other support teams. The role is integral to exceeding our cus

The Mission Essential Group, LLC (MEG) is a premier service provider of information management solutions for complex, mission critical needs. MEG has earned a reputation as an innovator and pioneer. Headquartered in Fairfax, VA, MEG employs professionals in offices located throughout the United States and around the world. MEG offers a competitive benefits package includi

of the Network Engineer Setup, troubleshoot, and understand Border Gateway Protocol, Open Shortest Path First, and Dynamic Multipoint Virtual Private Network Setup, troubleshoot, and understand Multicast, switch technologies, and Riverbed wide area network accelerators Setup, troubleshoot, and understand Multi Protocol Label Switching, Policy Based Routing, and Web Cache C

National 4 H Council is seeking an experienced systems support analyst to plan, design, develop, and launch efficient information systems and operations systems in support of core organizational functions. This individual will apply proven communication, analytical and problem solving skills to help identify, communicate, and resolve processes and systems issues to maximi

The ideal candidate will assist the customer in providing technical and engineering support to sensitive and highly regulated CNE operations designed to identify vulnerabilities subject to Advanced Persistent Threats (APT) or other emerging, time sensitive cyber threats on the customers networks. This includes Performing assessments of systems and networks within the netw

The Technical Support Analyst provides product and technical support to Follett's customers, answering complex questions on function and usage of our products via telephone or email. Serves as primary liaison between company and customer. Possesses excellent knowledge of company products used by customers and associated technologies. Operates under general supervision. Th

Linux System Administrator ID 2024 5113 Job Locations US VA Chantilly Overview Why work at BlueHalo Joining the BlueHalo team means immersing yourself in a dynamic environment, working alongside the brightest minds in technology through some of the toughest challenges facing our nation today. We are spearheading the future of global defense, with every BlueHalo employee p

As an Application Developer with Synergy, you will join the team supporting the mission of the Officer of the Chief Information Officer for a Federal government agency. Under the direction of the Synergy Project Manager, the candidate will work with the customer's Data Services team to manage existing code and develop new code for various business applications available t

Manage and Lead Incident Response Teams Forensic analysis of information systems and portable devices Malware analyses on trojans, viruses, or malicious code Forensic recovery of data using industry tools Behavioral analysis of malware to provide indicators for monitoring. Manage and Lead Information Security Monitoring/Testing Monitors and analyzes information security a

Track network uptime on both the backbone and administrative networks and ability to execute detailed network assessments and audits to identify existing infrastructure limitations, potential bottlenecks, and areas of improvement. Design, deploy and manage IEEE 802.1x network authentication, and proxy services. Plan and coordinate non emergency outages affecting service a