Has overall responsibility for the Telecommunications staff and the activities associated with the staffing, monitoring, coaching, problem resolution while providing outstanding customer service. This position ensures that all phases of the Telecommunications support are coordinated, monitored, logged, tracked, and resolved appropriately. The Supervisor will review call v

According to established procedures and general directions, triages incoming phone calls, electronic service, fax and email requests for Facilities Management customers concerning routine and emergency issues. Processes requests and calls to the main phone number for JHHS Facilities Management (1,000 employees). The Department provides Environmental Care, Clinical Enginee