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Even Coordinator IMF
Washington, DC
Job Description
The IMF Event Coordinator answers the Event Services phone and assists clients or transfers calls to Event Planning managers if appropriate. He/she will will engage with clients to immediately develop a partnership, and work to understand client needs in order to help them make the best choices for their meetings and events. All information related to events will be entered in the EMS system in accordance with TCMA's guidelines, and passed on to the appropriate departments.
• Monitor the work of other service providers and enter all deficiencies into log
• Take corrective action as needed to ensure the highest level of quality is provided
• Interface with IMF personnel and assist with their meeting planning needs
• Ensure that all meeting space and food and beverage is set correctly and on time, common areas are pristine, meet with clients prior to meeting/event, monitor meetings throughout the day, follow up with clients after meeting/event for feedback
• Prepare reports, plan events, interface with other service providers, attend meetings as directed by Chief Event Planner
• Other duties as assigned
• Excellent communication skills
• Strong understanding of customer service
• Working knowledge of Microsoft Office
• Experience working with EMS system(s) a plus
• Able to perform data entry for extended period of time
Trade Center Management Associates is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Essential Functions:
• Answer Event Services line and assist clients as needed• Monitor the work of other service providers and enter all deficiencies into log
• Take corrective action as needed to ensure the highest level of quality is provided
• Interface with IMF personnel and assist with their meeting planning needs
• Ensure that all meeting space and food and beverage is set correctly and on time, common areas are pristine, meet with clients prior to meeting/event, monitor meetings throughout the day, follow up with clients after meeting/event for feedback
• Prepare reports, plan events, interface with other service providers, attend meetings as directed by Chief Event Planner
• Other duties as assigned
Candidate's Requirements:
• One or two years of experience in event planning/operations/training• Excellent communication skills
• Strong understanding of customer service
• Working knowledge of Microsoft Office
• Experience working with EMS system(s) a plus
Environment:
• Able to stand/walk for extended period of time• Able to perform data entry for extended period of time
Trade Center Management Associates is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Job Summary
Start Date
Immediately
Employment Term and Type
Regular, Full Time
Hours per Week
40
Salary and Benefits
$20.00
Required Education
High School or Equivalent
Required Experience
1 to 2 years
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