The Ronald Reagan Building and International Trade Center is Washington's premier special events and conference facility, located in the historic Pennsylvania Avenue in the heart of Penn Quarter in Washington.
Currently Trade Center Management Associates is seeking an HR & Parking Department Assistant to complete our team. You will provide support to both, Human Resources and Parking departments.
JOB RESPONSIBILITIES:
HR Department:
Provide superb administrative support to both departments
Greet applicants, employees and customers and direct them appropriately within the office
Orders and maintains an adequate inventory of office supplies
Rotate in front desk coverage
Maintain the organization of employee files
Collaborate with and support HR team on specified projects/events
Coordinate all paperwork for new-hires, status changes and terminations (collection of new-hire paperwork, PAF's and termination packets)
Provide support to employees and managers regarding general benefits and other administrative inquires
Assist employees with employee issues, HR policy & procedure questions
Assist in orientation of new employees by assembling of new-hire packets & files
Assist recruitment activities and background checks on potential new hire as needed
Parking Department:
Greet walk-ins to the West Wing. Provide directions/POC if person walks in for other departments and/or assist with simple inquiries
Respond to general customer inquiries via email, phone calls, and walk-ins in a timely manner
Sign up new parkers, assign parking access material according to type of parker, collect payment, or MB/agency permission, provide parking orientation, record information in HT/NP spreadsheets
Set up carpool accounts in McGann, provide orientation, and record information in spreadsheet
Replace badges or hangtags if needed, record information in HT spreadsheet
Monitor and reconcile parking ticket coupons
Monitor carpool overlaps and reach out to account holders for payment
Monitor and reconcile exception ticket use
Troubleshoot general customer account issues, (e.g. account being out of sync, or no badge, etc.)
Collect monthly payments from customers, drop box, and mailbox. Ensure proper information is written on them
Collect cancelled hangtags/access cards. Email agency POC if sub, note name/account number/agency on returned item.
Ensure proper documentation has been received from customer or MB/agency POC
Update McGann with customer account info
Update HT/NP spreadsheets
Ensure desk is well-stocked with applications, exception tickets, access cards
Maintain cleanliness of the front desk
Direct more complex inquiries or situation to CSM, and provide CSM with summation of any necessary information
Perform other related duties as required
QUALIFICATIONS:
1 to 2 years’ experience in a Human Resources department and/or customer service position
Prior experience utilizing ADP software
Proficient in Microsoft Word, PowerPoint, Outlook, Access
Knowledge of Visual One preferred
Must demonstrate excellent phone etiquette
Skilled in multitasking with a strong attention to detail; ability to work independently with minimal supervision
Team player
Strong customer service skills
Candidate should be detail oriented, possess excellent organizational, interpersonal, and communication skills
College degree (preferred)
We offer state of the art facilities, a competitive salary, great opportunities for growth based on performance and a comprehensive benefits package. We are also Metro accessible via the Orange or Blue lines at the Federal Triangle station providing direct access into our building.
For further information on our company, please visit our website at www.itcdc.com.
Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities