ANALYGENCE has an immediate opportunity for a Case Management Analyst in Arlington, VA.
The Case Management Branch is the business owner for CISA's incident report case management and workflows, and is responsible for the overarching process of ingesting, triaging, assigning, tracking, and closing incidents reported to CISA. The branch assigns cases to CISA components to work with affected entities and resolve the incidents. The branch conducts Quality Assurance and Quality Control on cases and the case management process while supporting activities to maintain and improve CISA's case management processes, workflows, and incident reporting. The Case Management Branch manages the program and processes to obtain incident reports from covered entities that do not report covered cyber incidents or ransom payments to CISA. The Case Management Brach also receives, processes, and tracks requests for information (RFI) and requests for service (RFS) to CISA Central. In this role, the Case Management Analyst will provide support to the CISA Case Management Branch in the following areas:
Overall:
Quality Assurance/Quality Control:
Reports and Analysis:
Cyber Incident Report Monitoring:
Minimum Skills: