Job Details

Wanted: An experienced Mission Assurance Lead with applicable skills and expertise to support configuration, change, and release management requirements in a large Mission essential environment. Primary responsibilities will include change control, document management, and quality assurance, among others. The Mission Assurance Lead shall comply with TSA policies and processes to manage software and hardware lifecycles to ensure integrity and stability of environments. 

As a Mission Assurance Lead, you will:

• Work with the latest, cutting edge technology.
• Work with a team of driven, supportive and highly skilled professionals.
• Receive a robust benefits package that includes Employee Stock Ownership Plan!
• Enjoy flexibility managing your work hours and personal needs with a single accrual leave plan.

A week in the life of a Mission Assurance Lead: 

• Manage teams to provide Configuration, Change, and Release Management Services that conform to the DHS Systems Engineering Life Cycle (SELC), the TSA OIT Systems Lifecycle Playbook, and industry standard service management methodologies. 
• Track all directed Configuration and Change management system through their lifecycle across all locations. 
• Manage all Change Management/Document Management/ Quality Assurance activities per applicable SOPs. 
• Support the Government determined production releases from Tier III (Application Development) and from IaC for deployment to applicable environments. 

Experience in facilitating every Change Control Review Board Meetings, to include, but not limited to: 

• Technical Review Boards (TRB) 
• Change Review Boards (CRB) 
• Production Stability Boards (PSB) 
• Agile ceremonies as defined necessary by the Government 

Experience in Configuration Control:  

• Create and maintain a change portal for submitting and managing all internal IMO standard, normal, and emergency change requests.  
• Create the team’s configuration management plan.  
• Coordinate high volumes of change requests to completion for the Technical Impact Analysis team, Change Control Board (CCB), and Enterprise CCB. 
• Create the System Change Request (SCR), Forward Schedule of Change, SCR Service Outage Calendar and automate the Google Apps script change request form providing automatic entering of entries into a Google spreadsheet.  
• Customize Google Apps Script/Javas Script enhanced features (such as conditional email notifications, dynamically created PDF SCRs, option to use digitally signed Common Access Card (CAC) signature and outage notifications for the Helpdesk team).  
• Software and hardware configuration management.  

AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners.  The salary range for this position is $105,000 - $145,000. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans (including ESOP and 401k), insurance programs, and education and training assistance.

Founded in 1975, AMERICAN SYSTEMS is one of the largest employee-owned companies in the United States. We are a government services contractor focused on delivering Strategic Solutions to complex national priority programs with 100+ locations worldwide. Through our focus on quality, strong cultural beliefs and innovation we deliver excellence every day.

Company Awards:  

• Forbes National Best Midsize Companies 2021
• Energage National Best Workplaces, National 2021
• Washington Post Best Workplaces  2021

Veteran Hiring Awards:  

• U.S. Department of Labor Hire Vets Medallion  
• BEST FOR VETS by Military Times
• TOP 10 MILITARY FRIENDLY COMPANY by MilitaryFriendly.com

• Required: a minimum of 10 years of recent and relevant experience.  
• Required: an ITIL V4 certification. 
• Preferred education: A Bachelor’s degree from an accredited college or university in business management, information technology management, or a related field. 
• Domain expertise: Change control, Quality Assurance, ITSM, DevSecOps.  
• Technical skills: Gitlab and add-on tools, IT Change Management, Rest API; Automation Rules, CMMI for development.  
• Previous Transportation Security Administration (TSA) personnel clearance preferred but not required. 
• Prior experience with and knowledge of TSA’s mission priorities, systems, and applications preferred but not required. 
• Strong written and oral communication skills.  Ability to coordinate across large groups of people at multiple levels.