One Stop - Customer Service Student Assistant
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Please see Special Instructions for more details.
Federal legislation requires institutions of higher education to inform prospective members of our community about its most recent crime/incident statistics; crime prevention; security programs and activities; policies concerning the reporting of crime; and related information in accordance with the Campus Security Act, commonly referred to as the Clery Act. Upon request, you can obtain a paper copy of the university's Annual Campus Security Reports by contacting the NKU Police Department, 419 Old Johns Hill Road, Highland Heights, KY 41099 or calling 859-572-5746. This information is also available on the NKU Police Department's website at http://nku.edu/police/securityreports
Posting Details
Position Information
Working Title | One Stop - Customer Service Student Assistant |
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Department | Student Financial Assistance |
Type of Work Study | Federal |
Building/Office Location | AC - Kenneth R. Lucas Administrative Center |
Work Schedule | Office hours are Monday-Friday 8:15 a.m.-4:30 p.m. Applicant must be able to work up to 25 hours a week during Fall and Spring terms. Summer hours may also be available. Work hours are arranged around a class schedule. There are no evening hours and no weekend hours. |
Job Description | This position is the first point of contact to prospective students, current students, parents, and the public for the university One Stop office. Customer Service Student Assistant will convey a knowledge and understanding of university policies in student registration, academic records, admissions, and financial assistance. Will provide prompt professional resolution to the call and exceed customer caller expectations. Customer Service Student Assistants are responsible for successfully completing on the job training, phone and customer service training, as well as gaining and maintaining knowledge and understanding of university policies, procedures, and university departments in order to perform in this position. |
Primary Responsibilities | Responsibilities include: · Receiving mail and documents delivered to the One Stop · Transporting documents from the One Stop to Financial Aid/Registrar/Admissions · Monitoring One Stop traffic flow · Assisting students with basic campus inquiries · Directing students to the appropriate team members · Keeping track of number of students we receive · Escort students from One Stop to other offices · Assist with answering inquires via phone, email, virtual appointment, or online chat (if needed)
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Qualifications | Skills required: · Being able to work on your own in an efficient manner · Proficiency with the software we use (ProSAM, ImageNow, SAP, Microsoft Office programs) o We will train on our software · Organization skills and attention to detail are very important · Customer Service skills · Being able to handle confidential materials in a professional manner · Follow directions while working independently |
Minimum Education | High School Diploma |
Pay Rate | 10.00 |
Posting Detail Information
Requisition Number | 20231644 |
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Job Open Date | 01/25/2023 |
Job Close Date | |
Quick Link | https://jobs.nku.edu/postings/12708 |
Supplemental Questions
Required fields are indicated with an asterisk (*).
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Are you a current student this semester and enrolled or plan to enroll for the next semester?
- Yes
- No
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Please briefly explain you customer service experience.
(Open Ended Question)
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Are you able to work a minimum of 20-25 per week?
- Yes
- No
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What does good customer service involve?
(Open Ended Question)
Applicant Documents
Required Documents
- Resume
- Cover Letter/Letter of Application
- References