Summary

The ServiceNow System Administrator maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for incidents related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. The ServiceNow System Administrator has sound technical ability that enables the fulfillment of common configuration and maintenance tasks. The ServiceNow System Administrator is a technical resource that possesses administration capability and is able to design, build, and customize ServiceNow applications and services. The ServiceNow System Administrator works across applications, delivers new functionality and innovative solutions, and supports the entire development lifecycle. The ServiceNow System Administrator has a software development background that will be enhanced by ServiceNow System Administration and Scripting in ServiceNow.

Responsibilities

• Assists with ServiceNow platform incident resolution
• Takes ownership of complex business requirements and works them to completion
• Provides subject matter expertise in ServiceNow system applications
• Creates, maintains and enhances Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, and Self-Service Portals
• Creates, maintains and enhances team Dashboards and reporting, including scheduled reports
• Maintains Forms, Reports, Views, Workflows, Groups and Roles
• Creates and configures Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each
• Performs day to day support, administration and maintenance of the ServiceNow platform including scripting, configuration, integrations and administration
• Works with the team to build request items and tasks using workflows to manage processes and meet Business Requirements
• Develops, configures, and improves core and custom applications
• Performs installation and testing of ServiceNow updates and new releases
• Develops systems integrations and process automation

Required Qualifications

• ServiceNow Certified System Administrator
• 2+ years of experience performing day-to-day support, administration, and maintenance on the ServiceNow platform across all modules and applications
• Working knowledge of ServiceNow product suites including Orchestration, ITSM, ITOM, ITBM, and CSM
• Working knowledge of JavaScript
• Must have strong written and verbal English communication skills
• Must have or be able to obtain a Public Trust Clearance

Desired Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience
• Working knowledge of AngularJ, CSS, and Bootstrap
• Working knowledge of custom application development on the ServiceNow platform
• Knowledge of Business Rules, UI Pages, UI Macros, Jelly, Script Includes, Processors, Workflow, Service Catalog, and other components of the ServiceNow platform
• Good understanding of Single Sign-on techniques and how they apply to the ServiceNow platform

Education

HS/GED Required, BA/BS Preferred

Clearance

Public Trust

Why MIL?

MIL is a dynamic workforce of industry professionals who deliver world-class solutions in cyber, engineering, financial management, and information technology - and we are looking for candidates like you. Whether you're fresh out of college or the military or well into your professional services career, MIL has great job opportunities that might be right for you.

Here at The MIL Corporation, we pride ourselves on the family-like environment instilled amongst our team. Our employees love working here, and it truly shows through our various recognitions & awards. Some of our most recent awards include:

• 2020, 2019, 2018, & 2017 Top Workplaces Award, The Washington Post (Washington, D.C.)
• 2020, 2017 Top Workplace Award, Greenville Business Magazine, Columbia Business Monthly, and Charleston Business Magazine (South Carolina)
• 2019 & 2018 Certified Great Workplace, Great Place to Work
• 2018 Fortune, Great Place to Work: Best Place to Work for Diversity
• 2018, Above & Beyond Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense

If your goal is to help the federal government deploy leading technologies, improve financial management, or defend the nation in cyberspace, The MIL Corporation welcomes you. Become a part of something greater, where you, the people, make the difference.

The MIL Corporation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.