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Ortho Clinical Diagnostics is committed to improving and saving lives with diagnostics. To do this we hire people who share this dream and are ready for new adventures. As a valued team member, you will carve your own career path and be part of building this company stronger and better than ever before. There is no limit to the experiences, opportunities and new directions you will have access to here at Ortho Clinical Diagnostics. More importantly, you will be driving the surge of a whole new direction in important medicine. That's something we can all take pride in as we take this journey together.
Ortho is known in the industry as a leader in customer service and support. Deeply understanding and exceeding the needs of our clinical lab, hospital and blood bank customers is what we do. It's who we are. If you join Ortho, no matter what your role, you will be expected to keep that Customer Excellence focus in your work.
The Area Technical Specialist (ATS) is responsible for providing technical and sales support for Transfusion Medicine (TM) product sales to existing accounts. This support is primarily through adding new assays, troubleshooting, and supporting the sales process within a set of assigned accounts. Responsible for leading and influencing the technical adoption of Ortho products and serve as an integrated technical expert. Demonstrates an advanced level of skill and leadership. This is a remote, work from home position that supports the Northeast Area, from New York to Massachusetts. This role will have the ability to support a large geographic area and potential to help across additional regions.
The ResponsibilitiesAdvanced Technical Troubleshooting: provides advanced troubleshooting with customers and Integrated Delivery Networks (IDNs) as needed within existing customers. Coordinates with Ortho resources for situations and problems that require higher levels of support. Directs and implements corrective actions for escalated customers across regions and nationally, including IDN Customers.
Menu Expansion: Assists customers with menu review and menu addition, both during validation and following test of record on automated analyzers to build and expand reagent revenue. Also supports sales activities to drive the business and meet company goals.
IDN Expertise and Support: A resource, as needed, for a higher level of field expertise surrounding IDN projects that involve multiple instrument implementations, IDN customer training, IDN Sales support, and additional strategic needs at the IDN customer level
Lab Specialist Support: Coaches and assists other LSs as an SME (Subject Matter Expert) with respect to LS procedures such as system verification support, proprietary software use, and tools. Provides leadership and project management over multiple system installs and IDN instrument projects.
Technical Support & Customer Retention: Participates in formal complaint handling process, troubleshooting, and re-training related to Ortho VITROS technology and its automation. Ensures that technical issues are resolved in a timely and complete manner.
Key Accountabilities:
Meet overall territory revenue goal
Meet product-specific revenue goals
Meet instrumentation goals in-line with AOP language
Retain current accounts and maintain existing spend levels
Meet menu expansion goals
Lead members of a team without direct authority
Achieve or maintain implementation timelines
Drive customer satisfaction
Key Points of Interaction:
Customer Experience Manager: to strategically plan and conduct sales calls
Lab Specialists: to align on customer issues and complete smooth hand-off for advanced troubleshooting
Health System Executive: regarding any HSE-led IDN-related opportunities
Commercial Operations: to ensure timely and accurate forecasting and reporting, and support of enablement initiatives
National Technical Director & Technical Excellence Manager: to share and align on technical best practice, standards, and operational efficiency opportunities
Education: Minimum of a Bachelor of Science degree in Medical Technology. .
Clinical Background: Minimum of 6 years of experience in Transfusion Medicine or equivalent experience. Advanced knowledge of customer Transfusion Medicine processes. Capable of training at a variety of levels.
Industry/Domain Knowledge: Demonstrates solid product knowledge and skills on all Transfusion Medicine products related to theory, techniques, processes, procedures, equipment and materials necessary to do the job effectively.
Solid Transfusion Medicine market knowledge for the purpose of understanding market forces impacting the business
Business Acumen: Highly skilled at uncovering key business issues and providing insightful, actionable recommendations for improvement
Communication: Advanced verbal and written communication skills
Travel: Overnight travel up to 50% will be required, depending up on workflow.
Must have a valid US driver's license in good standing.
IF YOU ARE INTERESTED IN APPLYING FOR THIS POSITION:
In addition to submitting your resume and completing theapplication, please click on the following linkto complete a short questionnaire which will tell us a bit more about you:
Equal Opportunity
Ortho Clinical Diagnostics believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Ortho Clinical Diagnostics is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at
"At Ortho Clinical Diagnostics, we are proud of the empowering, inclusive and innovative culture we are growing. Our team is passionate about our work, and brings deep knowledge, industry experience and diverse thinking that drive results, making Ortho a place to grow your career.
Ortho Clinical Diagnostics is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other characteristic protected by law."