You'll work in one of our North America offices as part of the Operations practice. As a member of McKinsey's global Operations Practice you will be responsible for blending strategic thinking with hands-on implementation, advising on developing and defining operational strategies to help our clients in solving the world's toughest problems.

Service Operations is a rapidly growing service line with deep expertise in operations within service industries and service functions such as sales, business support functions and customer care. Blending strategic thinking with hands-on practicality, our team of consultants and experts work to develop and implement strategies that solve our clients' most critical problems on a global scale. Our team acts as the trusted advisor to senior leaders and help change mindsets and model behaviors while guiding an organization and its leaders through change and implementation to achieve sustainability of their programs.

You will be responsible for blending strategic thinking with hands-on experiences, advising on developing and defining operational strategies to help our clients around the world solve their most critical problems.

In your role you will provide unique set of tools and techniques to help clients identify opportunities for improvement, and you will implement recommendations in support of our client's business objectives. You will work directly with clients while sharing your expertise and insights with colleagues globally, thereby expanding our knowledge and refining our approaches in Service Operations.

You will make meaningful, hands-on contributions to multiple projects across a dynamic set of situations in a way that utilizes your deep knowledge of functional transformations. In order to be successful, you will leverage automation and digital processes to help our clients realize significant performance improvements quickly. You will push both your co-workers and our clients in thinking about challenging situations in new and transformative ways.

Employment with McKinsey & Company, Inc. in the United States and Canada is conditioned on proof of full vaccination against the COVID-19 virus (with a WHO-approved or Health Canada-approved COVID-19 vaccine, as applicable) or approval of an exemption due to a qualifying medical condition or sincerely held religious belief prior to start date.

FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.

FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our and sites.