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Digital Banking Business Support Manager - Electronic Banking
Job Description
Digital Banking Business Support Manager - Electronic Banking
One Bank Plaza, Wheeling WV
Upper Ohio Valley
37.5
WesBanco is an Equal Opportunity, AA Employer. EOE/Minority/Female/Disabled/Veteran
One Bank Plaza, Wheeling WV
Upper Ohio Valley
37.5
High school diploma or general education degree (GED)
Minimum of 8 years of experience in a business support role, with preference given to experience in digital banking, banking operations, or technology.
Demonstrated leadership ability and skills.
SUMMARY:
WesBanco's Digital Platform is the connection between our brand and our customers. This is a business critical role in delivering on the strategic initiatives to support the group's digital portfolio, as well as our internal and external business partners.
Assist in the day-to-day operations of the Digital Banking team, as well as oversee many of the administrative functions of the group, including audit and compliance, billing and budgetary considerations, training, and overall project coordination with our Enterprise Project Management Office (ePMO). Responsible for coordinating and collaborating with the Digital Delivery Teams (Consumer and Commercial), as well as our Card Services and Contact Center Teams, for solution roadmap planning, monitoring and reporting on scope and time-to-market for enhancements to our platforms. Oversee special projects, and collaborate internally (Technology, Marketing, Retail, Audit, Compliance), as well as our external partners in the coordination and execution on our goals for digital banking.
LOCATIONS: For consideration at all WesBanco locations.
CUSTOMER SERVICE SKILLS:
Demonstrated ability to manage multiple priorities and delegate effectively to meet critical deadlines under difficult time restraints.
Ability to work independently and meet communicated deadlines.
INTERPERSONAL SKILLS:
Professional demeanor in appearance, interpersonal relations, work ethic and attitude.
Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions oriented manner.
Ability to interact effectively across all levels of the organization, including senior management, the branch network, other departments and vendors.
Excellent verbal, written and presentation skills with the ability to define and solve problems.
Team player with a positive outlook
Excellent analytical, problem-solving and decision making skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manages and coordinates administration for a business unit, including audits, budgets, project coordination and training.
Coordinates across teams (Technology, Marketing, Retail, Audit, Compliance) to ensure alignment and cross-functional support.
Oversees project intake and quotes process for Digital Banking partners
Establishes and maintains relationships with internal and external partnerships to ensure the Digital Banking has a voice and pathway for success through enhancements, integrations, delivery/implementations
Assists the Digital Banking Delivery Director with a communications infrastructure including cross-functional team meetings, executive and board-level debriefs, status reporting, and informal discussions to support the bank's digital program performance.
Supports documentation and processes for business and financial initiatives.
Collaborates with the Digital Banking Delivery Managers, Digital Platform Manager and others to develop our business plans and a reporting cadence to capture customer-level and group-wide reporting on support, delivery, transactions, voice-of-the-customer, and other key performance indicators. Gather statistical information as requested or required.
Responsible for overseeing internal and external audit activities, including risk assessments, SOX control updates and other regulatory tasks as required by the bank.
Understands and can process application requests, maintenance, research, and customer or banking center initiated requests through task related electronic systems.
Understands basic accounting/bookkeeping principles, can prepare general ledger entries, reconcilements and can prepare debit/credit entries to deposit accounts.
May from time to time be assigned other job duties and or responsibilities with or without prior notice.
OTHER REQUIREMENTS:
Experience with personal computer office applications, specifically Microsoft Word and Excel; experience with internet use; and ability to learn and maintain knowledge of personal computer operations and bank depository systems.
Ability to type with speed and accuracy.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Capacity to understand reports, business correspondence, and procedure manuals.
Ability to effectively communicate information and respond to questions from other employees, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, and volume.
Ability to complete basic bookkeeping functions.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
WesBanco is an Equal Opportunity, AA Employer. EOE/Minority/Female/Disabled/Veteran
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
8+ years
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