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Amtrak connects businesses and communities across the country and we move America's workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

SUMMARY OF DUTIES:
The Lead Business Analyst works in a lead capacity with our business partners and other IT organizations to align technology solutions and/or processes with Information Technology and business strategies. Demonstrates an informed knowledge within the function to resolve problems and assist with improvement of processes, on an ongoing basis. Supports several moderately complex business processes. May be allocated part time to one or more enterprise project initiatives of low to moderate complexity.

ESSENTIAL FUNCTIONS:

• Proactively seeks to establish and maintain cooperative partnerships with multiple organizations across Amtrak including business partners, business services officers, architecture, software development and testing.
• Responsible for assisting in the governance of IT disciplines. Collects, analyzes and documents service management related activities.
• Leads, guides and provides cross functional (from the requirement domain) project oversight for the business analysis staff.
• Provides tactical (day-to-day) requirement development guidance, based on the strategic SDLC model (ADM), for the business analysis staff.
• Directly handles requirement development tasks associated with high profile, high priority Amtrak strategic initiatives.
• Directly contributes (via high level requirement development) the business analysis role within the demand management framework.
• Participates in planning sessions related to projects or new technologies to implement process improvement within the functional area. Documents discussions and agreements. Facilitates gate reviews, change advisor boards, and IT operational meetings.
• Helps create liaison relationships with business partners and IT departments in order to provide process solutions to meet user needs.
• Assesses process improvements opportunities utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying priorities and advises on options.
• Provides factual content, analysis and other information to guide development projects and enhancements activities.
• Investigates, resolves and escalates problems. Monitors and analyzes metrics to ensure customer satisfaction and vendor performance.
• Promotes an understanding of IT Service Management roles, processes and activities to business units and IT departments. Supports and participates in formal reporting related to IT Operations.

MINIMUM QUALIFICATIONS:

• Bachelor's degree in Business or applicable field, specialized training or equivalent work experience.
• 7 to 10 years' experience of specific Business Analysis experience
• Familiar with IIBA guidance and approach to requirement development

MINIMUM KSA's:

• Working knowledge within IT operations and/or Service Management functions.
• Requirement development through various techniques (JRD, process flow, general elicitation).
• Developing and managing to requirement development schedules that incorporate into the broader project schedule.
• Must possess excellent customer service, good communication and interpersonal skills, work well with others in an integrated team environment, and must be self-motivated.
• Experience with development and reporting towards KPI's and knowledge of industry best practice/industry benchmarks.
• Strong analytical skills

PREFERRED QUALIFICATIONS:

• Master's degree in Information Technology, or equivalent.
• Vendor Management experience.
• Knowledge of Six Sigma/Lean
• ITIL Certification

COMMUNICATIONS AND INTERPERSONAL SKILLS:
Must have excellent written and oral communication skills.

Requisition ID:47403
Posting Location(s):District of Columbia; Maryland; Virginia
Job Family/Function:Information Technology
Relocation Offered:No
Travel Requirements:Up to 25%

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job - we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing. All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Candidates who engage in the usage of marijuana will not be qualified for hire. We appreciate your cooperation in keeping Amtrak safe and drug-free.

In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.

POSTING NOTES: Information Technology || Information Technology