• Services and maintains positive relationships with current customer base.
• Identify customers' needs and solve problems
• Understand and perform cost savings analysis for customers
• Generates new sales by promoting product line to new and existing customers.
• Troubleshoots problems for customer.
• Monitors sales market in assigned region.
• Prepares various reports as required.
• Performs other duties as required.

Knowledge

• Preferred bachelor degree
• Minimum of one year of customer services experience
• Working knowledge of Microsoft Office including Excel, Word, Outlook and other software for business applications
• Preferred manufacturing background, but not required
• Preferred experience and knowledge on UFP's organization, culture, and product lines

Skills and abilities

• Proficiency in the use of the English language in reading, writing and speaking
• Ability to successfully interact with all organizational levels and the public
• Demonstrated proficiency to manage multiple tasks, to set priorities, and to meet deadlines.
• Demonstrate proficiency in general telephone and office etiquette and legible handwriting
• Demonstrated ability to be mobile in the work environment.
• Demonstrate ability to develop and maintain strong customer relationships
• Ability to apply business math to manufacturing processes.

Conduct

• Self-managing; works well under little supervision
• Highly motivated and enthusiastic
• Good interpersonal skills and good communicator
• Strong organization skills
• Be a team player and support the Company's goals
• Conducts in a professional manner
• Ability to pass a drug test