Rockland Trust is seeking an experienced Salesforce.com Administrator who will play a critical role in supporting the bank's Retail Salesforce.com implementation. The Salesforce Administrator will report to the Retail Sales Manager and assist the Salesforce Architect in the successful implementation, integration, and customization of Salesforce applications to full production roll-out. You will also have a role in Retail Dashboard and reporting design, solution adoption and management of Salesforce, including data and workflow health.

Responsibilities:

• Function as a support resource for Retail initiatives that encompass the Salesforce.com platform.
• Work with the Director of Retail, Retail Sales Manager and Salesforce Architect to support initiatives for implementation.
• Effectively work with business teams on all Salesforce enabled and non-enabled business lines, both on-site and off-site to assist in completion of Salesforce project deliverables.
• Provide first-level CRM support for Branch Administration, District Managers and Branch sales teams. This includes working with in the requirements of each business segment, and completing tasks related to successful Salesforce.com adoption by the users.
• Support Salesforce.com implementation by maintaining business requirements and workflow.   
• Maintain and adjust lead scoring, assignment rules and workflow rules.
• Gather sales and marketing reporting requirements and translate them into Salesforce reports and dashboards.
• Perform weekly operational duties in support of Salesforce, including de-duplication and other data quality tasks.
• Design and execute solutions for common challenges such as data mapping, data imports, page layout design, and workflow rules within the context of the Salesforce platform.
• Assist in developing data movement strategies and implementing data cleansing/data quality tools
• Assist in data migration from existing systems and existing non retail business line Salesforce dashboard reports into Retail only results in Salesforce.
• Build and Maintain user profile database for Retail Branch and Retail staff Salesforce Users (10 Districts, 100 Branches, 700 Employees).
• Assist in Retail Branch meeting presentations on current and future state Salesforce functionality and best practice usage live demonstration.

Required Skills and Experience:

• Minimum of 2+ years of professional Salesforce.com administration experience preferably in a Retail Banking environment.
• Certified Salesforce.com Administrator (ADM-201) preferred.
• Einstein Analytics experience preferred.
• Experience working with organizations with 75 or more sites preferred.
• Function as an SFDC Administrator, responsible for supporting the solution design including all SFDC data components, and reporting.
• Ability to work quickly in a fast paced environment on a high-demand project.
• Experience using Salesforce data tools including data import wizard, data loader, and desktop integration applications such as Salesforce for Outlook.
• Ability to comprehend project requirements from established business solution.
• Demonstrated ability to effectively communicate complex issues and resolve problems both internally and externally.
• Excellent written, verbal, and presentation skills required.
• Time management and multi-tasking ability are critical.     
• Bachelor's degree required.

At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.