Colonial Parking Culture: We Park Cars.Simple words, but they express the core of Colonial's service mission. Colonial honors and respects that trust, in part, by staffing our parking facilities with well-trained and dedicated employees who go out of their way to make every parking experience a valued one.

There is a reason that Colonial is the Capital City's leading parking provider throughout the Metropolitan Washington DC area. Simply put;Our relationships with property owners and property managers-our clients-are marked by integrity and accountability.

With more than 280 parking facilities Colonial offers convenient parking for tens of thousands of Washington D.C. residents and visitors every day.

Colonial's approach to providing great service starts with attracting the best people. We look for candidates that have a proven track record in making customers feel at home and treating their property with respect and care.

What you will do:

Deliver the company's standards of customer service with each parker transaction while maintaining an acceptable flow of traffic in and out of the parking facility. Receiving payment from customers for parking services and performing the following essential duties:

• Verify the "bank" of cash provided for change and necessary supplies at the start of each shift.
• Issue tickets to customers recording the required information on each ticket.
• Park and retrieve customer vehicles safely and timely.
• Reporting to work on time.
• Collect payment either through cash, credit card or validation always securing cash according to the company's standard operating procedures.
• Accurately process exception transactions (e.g., lost tickets, grace period tickets, etc.) according to company policy, including completing the applicable form.
• Provide the correct change for cash transactions and issue a receipt for all fee transactions.
• Complete the daily shift paperwork by recording the number of transactions by parking rate, number of vehicles in and out of the facility, number of contract parkers, vehicles left in the facility, number of validated tickets and exception tickets.
• Maintain a neat and orderly cashier booth at all times, free of debris and trash with clean windows void of unapproved company posters or decorative hangings.
• Provide the company's standards of service with each customer including maintaining the required uniform appearance, stating the company greeting, answering questions, resolving issues and thanking each customer upon exit. Completing Customer Damage Report with customer and relaying all information regarding claim reports to the Claims Department with assistance from the Shift Manager.
• Notify management of any situation that needs attention.

At times you may:

• Be asked by management to complete small cleaning or maintenance tasks according to the company's maintenance checklists.
• Other duties as assigned by the Project Manager.

What you will gain in return:

• A competitive compensation package that includes an annual performance-based incentive plan
• 401k Plan
• Profit sharing
• Paid time-off
• Employee loan program
• Health and Welfare benefits
• Free Parking while you work!

• A high school degree is required.
• One year related experience.
• Ability to read and comprehend verbal instructions and written correspondence.
• Ability to communicate effectively both verbally and through written correspondence
• Have and maintain a valid driver's license.
• Ability to safely drive a standard or automatic transmission vehicle.
• Ability to maintain a professional and friendly demeanor when working with other employees and the parking customer.
• Ability to provide customer resolution in a professional and friendly manner.

If you are knowledgeable about the following it's a plus:

• Background in the service industry is desired, but not required.
• Ability to perform basic math calculations.

Know how you are doing:

This position will receive an annual performance review from the direct supervisor to discuss actual performance as compared to company stated expectations and agreed upon job related performance goals for the upcoming year.

The environment you will work in:

The physical demands of this position and the work environment characteristics described below are representative of those that must be met, with or without reasonable accommodations, by an employee to perform the essential functions of this position. Reasonable accommodations will be made to enable individuals with disabilities to perform these essential job functions.

Physical Demands: as part of performing the duties associated with this position, the employee will be required to stand, walk, sit, use hands-to-fingers, handle tools or controls, reach with hands or arms, talk and hear.

Work Environment: While performing the duties of this position, the employee may be subjected to weather conditions prevalent at the time. The employee is regularly exposed to fumes and airborne particles. The noise level in this work environment can range from minimal to moderate.

Who you will interact with:

This position will have contact with location management, corporate office employees, peers and field employees.

This position will have regular contact with customers, vendors and property management/client contact.