McCoy Construction & Forestry is YOUR John Deere Construction and Forestry equipment dealer. Backed by certified parts advisors, factory-trained technicians and an extensive parts inventory, our specialties include new and used equipment sales, equipment rental, product support, parts and service. We are looking for a Service Manager.
Duties and Responsibilities Duties & Responsibilities:
Supervises all Service Department personnel
Supervises the opening and closing of work orders for control of each shop job
Maintains and monitors detailed records of time and performance of Service employees
Monitors and schedules pick-up and delivery of equipment
Frequently interacts with the customer to explain quotes and any changes within the quote prior to services being performed to ensure customer satisfaction
Up-sells any service that is necessary to keep the product operating more efficiently and safely
Stays current on product improvement programs from Deere
Orders and maintains needed shop supplies
Monitors customer satisfaction through phone calls and on-site visits
Coordinates with Deere on programs, warranties and technical machine problems
Interviews and selects qualified personnel
Reports status of shop goal and objective achievement to either the Regional Service Manager or GM
Assists in planning and developing service marketing programs
Acts as site safety coordinator in conjunction with Corporate Safety Manager
Monitors training needs and provides for the delivery of such training as required
EducationTwo-year certificate from college or technical school and five years of related experience desired. College degree preferred. Heavy equipment service experience may be substituted or combined with education.
SkillsThis position is responsible for maintaining a schedule of shop work, assigning personnel to specific work orders, giving work direction to Service Technicians in the repair of equipment, maintaining a schedule of field service work to be done while scheduling personnel for such, and maintaining a list of trucking to be done on pick-up and delivery of equipment.
Affirmative Action/Equal Opportunity Employer - Qualified women, minorities and people with disabilities encouraged to apply