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How Corporate Culture Drives Engagement and Accountability by Dr. Maynard Brusman - May, 2011 Corporate culture is critical to an organization’s success. However, when I ask my clients to describe their culture their description is often very fuzzy. I often facilitate 360 feedback surveys for my executive coaching clients. When I interview the client’s raters I get a pretty clear idea on how employees view the culture at work. Culture can be seen as the context or environment that supports or impedes people being full... |
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Viewing Your Employee File by Randy Enochs - May, 2011 Probably one of things employees often do not know about, at least in Wisconsin, regards their right to view their employee/personnel file. A lot of employees wonder what happens with those yearly reviews, disciplinary write-ups and handbooks and often never see these materials unless they are terminated. In Wisconsin employees are allowed, under law (Wis. Stat. sec. 103.13), to view their personnel file twice per year within ... |
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What American Businesses Can Learn by Eva Jenkins - May, 2011 The military strike against Osama bin Laden is a case study in how employee engagement drives success says Washington, D.C. area business consultant Eva Jenkins. The recent historic military strike against Osama bin Laden is likely to remain front page news for some time to come with lasting impact on both military and political policy-making. As a consultant who focuses on ‘human capital’ in the business world, Eva Jenki... |
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How Corporate Culture Ignites Results by Dr. Maynard Brusman - May, 2011 Culture trumps strategy! For individuals, character is destiny. For organizations, culture is destiny. I was working with one of my executive coaching clients recently who is a partner in a large San Francisco Bay Area law firm. My client heads up the firm’s strategy planning team and as a result of our coaching includes a cross section of members of the firm. We discussed how the right culture will need to be created to ex... |
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Ten Tips to Build a Culture of Trust by Dr. Maynard Brusman - May, 2011 Companies that foster a culture of transparency and trust clearly have a competitive advantage for sustainable success. Trust is one of the essential ingredients to build collaborative relationships, high performance teams and a winning culture. Without trust you can’t have engaged relationships and without engaged relationships you won’t be a successful leader, manager, sales person, or team member etc. When people experien... |
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Employees Draining Your Time? Try ¡°Monkey Management.¡± by Dawn Lennon - May, 2011 Time is a resource we control. If we don¡¯t, we get stressed like when: ¡öWe¡¯re up against a deadline ¡öWork volume is overtaking us ¡öWe need help ¡öPriorities conflict We¡¯re not much fun to be around when we¡¯re on edge. Time stress affects the way we relate to our peers and employees. It makes decision-making more difficult and less reliable. It takes its toll. Avoiding the time drain trap People are often ... |
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Pretty Good at Managing Employee Performance? What About Bob? by Dawn Lennon - May, 2011 Go to training. Learn how to manage people. Go back to your work group and deliver all those promised results. Sweet! Ugh…then reality turns sweet into sour. Live situations don’t match the training role plays or the workbook exercises. Our success as managers is a function of our ability to select and apply the best practices we need to solve the performance issues staring at us. Here’s a test case for you the puzz... |
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10 Simple Steps to Exceptional Customer Service by Emily Chardac - Apr, 2011 Ever wonder how you can be exceptional when you’re working with your clients or employees? My boss gave our department these ten simple steps… and they are indeed exceptional. 1. Be Accessible: Be where your customers expect to find you. 2. Respond to requests timely: If you can’t meet their demand immediately, tell them when you can. 3. Listen to your customers: Sometimes they just want you to hear what they have t... |
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Making a Case for Air Traffic Controllers Sleeping on the Job by Marcia Robinson - Apr, 2011 There have been five reported incidents of air traffic controllers sleeping on the job in the last few weeks. Following the Reagan International Airport incident, air traffic controllers have been caught sleeping on the job at Reno-Tahoe airport, McGhee Tyson airport, Seattle International airport, Lubbock Preston Smith International airport and at a Miami regional radar facility providing area control services for Florida as ... |
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How to Use Brain Science to Maximize Employee’s Peak Performance by Dr. Maynard Brusman - Apr, 2011 The ability to select, motivate, develop, engage and retain top people is critical to a company’s success. If you want to build a company where people love to work you have to know how to hire and keep the right people. Great companies and managers start with optimistic, change-resilient, and committed people whose values fit the workplace culture. Retaining peak performing people involves creating a healthy work environme... |
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