Member Service Representative

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Company:	Navy Federal Credit Union Company Profile \| Current Opportunities (11)
Job Location(s):	Accokeek
Employment Term:	Regular
Employment Type	Part Time
Start Date:	As soon as possible
Starting Salary Range:	Not Provided
Required Experience:	Open
Related Categories:	Banking - General, Professional and Technical

Position Description

Job Description

Job Title:

Member Service Representative

Job ID:

8800

Location:

MD - Accokeek (Manokeek)

Full/Part Time:

Part-Time

Regular/Temporary:

Regular


	Posting Description
	Reports to: Manager, Branch Office; Assistant Manager, Branch Office; or Supervisor, Branch Office Posting Description: To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as share, share certificate, IRA, revocable trust and estate accounts; consumer and real estate lending; and credit/debit cards Level I General experience in a clerical, technical or administrative position Effective verbal and written communications skills Effective interpersonal skills and the ability to deal tactfully and effectively with individuals in difficult situations Ability to work accurately with numbers and perform basic mathematical calculations Experience in a customer service position, preferably in a financial institution, which included duties such as operating and balancing a cash drawer and/or providing face-to-face customer assistance Ability to exercise judgment, logic, and initiative; to work independently; maintain confidentiality and demonstrate integrity Skill in interpreting, understanding, and explaining written and oral regulations, instructions and procedures Effective organization, time management, and problem solving skills that demonstrate the ability to meet deadlines, work productively and accurately, and manage multiple tasks Ability to work in a high volume customer service environment Familiarity in the use of a personal computer and associated software and the ability to navigate multiple screens on a PC Level II Experience as a Member Service Representative in Branch Operations or in a similar member/customer service position which included duties such as opening new accounts and/or counseling consumers about financial accounts, products and services General understanding of all applicable products and services with the ability to research and analyze account data to effectively resolve multiple types of account problems Thorough understanding of electronic services such as ATMs, and automated phone and On-Line services Demonstrated ability to exercise judgment, logic, integrity and initiative; to work independently; and maintain confidentiality Demonstrated ability to understand and interpret written and oral instructions Ability to assist lower level team members Level III Experience as a Member Service Representative in Branch Operations or in a similar member/customer service position which demonstrates proficiency in counseling consumers about financial accounts, products and services Detailed knowledge of savings and lending programs as described under major responsibilities with the ability to research and analyze account data to effectively resolve multiple types of complex account problems Comprehensive knowledge of policies and procedures pertaining to the submission, evaluation and processing of consumer loan requests; membership criteria; credit union/banking regulations; and pertinent Federal laws Experience as a Member Service Representative in Branch Operations or in a similar customer service position which included duties such as reviewing and analyzing consumer loans Ability to resolve the more complex situations pertaining to policies and procedures, automated /on-line services, loan analysis and loan approvals Demonstrated skill in mentoring lower level team members Desired: Knowledge of organizational policies, procedures, and practices College coursework concentrating in finance, accounting, or business administration *Experience in a credit union environment Staffing assignments periodically adjust to meet business needs. The person selected for this position could be permanently transferred to another office in the same geographic region at any time.
	Equal Employment Opportunity
	Navy Federal Credit Union values, celebrates and enacts diversity in the workplace. EOE/AA/M/F/V/D

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