Primary Duties/Responsibilities:
Excellent opportunity for someone with existing computer knowledge, seeking to grow their career in the IT field. This position is for the night shift and may be optimal for a student. (7am-4pm; Thursday to Monday).

Responsible for providing telephone support to end-user community on hardware, software, and network related problems, questions, and use. Provides first- level problem resolution on the telephone with users; and walks the user through a series of steps to determine problem; classifies level, priority, and nature of problem. If not able to diagnose problem and/or problem requires physical interaction with end user; dispatches technical support specialists from appropriate team. Opens, tracks, and closes trouble tickets; ensures problem ownership and promotes end-user satisfaction; tracks activities of technical support specialists to whom tickets were assigned.

Knowledge, Skills and Experience Required:
Must have a wide range of skills and knowledge in computer hardware and software as well as networking systems in use at customer sites. Requires experience in the set-up, configuration, use, and trouble- shooting of computers. Trained and certified in automated help desk management systems, if applicable.

Trained and certified in automated help desk management systems (helpful) or related experience in computer hardware, software, networking systems, and in the set-up, configuration, use, and trouble shooting of computer system.

Position requires: Must hold a current Secret clearance.

Primary Duties/Responsibilities:Excellent opportunity for someone with existing computer knowledge, seeking to grow their career in the IT field. This position is for the evening shift and may be optimal for a student. (7am-4pm; Thursday to Monday).

Responsible for providing telephone support to end- user community on hardware, software, and network related problems, questions, and use. Provides first-level problem resolution on the telephone with users; and walks the user through a series of steps to determine problem; classifies level, priority, and nature of problem. If not able to diagnose problem and/or problem requires physical interaction with end user; dispatches technical support specialists from appropriate team. Opens, tracks, and closes trouble tickets; ensures problem ownership and promotes end-user satisfaction; tracks activities of technical support specialists to whom tickets were assigned.

Knowledge, Skills and Experience Required:
Must have a wide range of skills and knowledge in computer hardware and software as well as networking systems in use at customer sites. Requires experience in the set-up, configuration, use, and trouble- shooting of computers. Trained and certified in automated help desk management systems, if applicable.

Trained and certified in automated help desk management systems (helpful) or related experience in computer hardware, software, networking systems, and in the set-up, configuration, use, and trouble shooting of computer system.