Alarm Console Supervisor

Company:	Capital One Company Profile \| Current Opportunities (9)
Job Location(s):	Laurel
Employment Term:	Regular
Employment Type	Full Time
Start Date:	As soon as possible
Starting Salary Range:	Not Provided
Required Experience:	Open
Related Categories:	Management and Supervision, Professional and Technical, Finance - Advisor/Services

Position Description

Capital One is hiring for a Bank Alarm Console Supervisor who will be responsible for providing for the effective supervision of Capital One’s central station alarm monitoring operations. This position is also responsible for maintaining the associated security technology systems as well as the training and performance management of Security System Specialists assigned to the central station.

DUTIES & RESPONSIBILITIES

Ensures that proper staffing of the central station

Manages the process for ensuring all electronic security equipment is properly installed and operating in an efficient manner via monthly testing

Conducts periodic inspections of facility security devices as directed

Produces daily reports for all events managed through the central station

Ensures timely input to the Security Work Order Database and ensures all security service requests are tracked through resolution. Invoices are reconciled with the database work orders and work completion validated with the appropriate Regional Security Director.

Provide daily and monthly statistical reports of critical alarms, total alarms, service requests, work orders, and other performance metrics as required

Responsible for all personnel reports, e.g., leave, scheduling, payroll and performance evaluations

Provides necessary training regarding the proper operations of all working components of the central station

Hires, trains, and motivates the Security Systems staff and schedules training sessions to ensure all specialists are cross-trained on all aspects central station operations

Responds to and supervises the handling of any emergency situations as directed

Assists with the selection, review and evaluation of security devices.

Maintains the Capital One alarm monitoring system database

Maintains the video system database and operability.

Provides training and assistance to branch personnel on the proper operations of security devices (e.g., alarm/entry system, cash containers, surveillance and security devices).

Develops and implements standards and procedures governing central station operations

Perform other duties as required

Skills/ Abilities:

Ability to develop, implement and oversee the installation, operations, monitoring and repair of all security systems and devices

Ability to ensure that the central station is sufficiently staffed and Security System Specialists are trained and equipped to properly utilize all systems.

Ability to develop a good working relationships with all levels of management.

Requires a working and practical knowledge of restrictive access systems, closed circuit television equipment and alarm systems.

Knowledge of computers and software programs, specifically, MAStermind, Lenel OnGuard, DMP, Digital Video Recording systems and MS Office applications.

Ability to make decisions, while under stress, that provides for the safety and security of the Capital One associates, visitors and assets.

Basic Qualifications:
• High school diploma
• 3 years of work experience managing integrated security technology systems

Preferred Qualifications:
• Bachelors Degree in Security, Loss Prevention, or related field
• 5 years managing integrated security technology systems.
• Knowledge of Federal, State and Local law enforcement policies and procedures
• Three (3) years direct supervisory experience in centralized security console operations.
• Knowledge of and ability to utilize computer office products, word processing, spread sheets, electronic mail, internet and databases.
• Knowledge of or experience with emergency communication operations.
• Knowledge of United Laboratories central station certification standards and requirements
• Certified Protection Professional or Certified Physical Security Professional certification or the ability to complete such certification within 18 months of hire
• Formal training in the planning, implementation, maintenance, and management of central alarm, access control, and closed circuit television systems preferred.

This position will not pay relocation benefits

Capital One will not file non-immigrant visa petitions for alien workers.
As a recipient of TARP funding and under ARRA regulations, Capital One will not sponsor new H-1B petitions or transfer existing H1B Visas.

Capital One acquired Chevy Chase Bank in February 2009. We are in the process of integrating these entities. As a result, both Capital One and Chevy Chase Bank information and logos may appear on recruiting materials. Applicants for Chevy Chase Bank positions will be directed to the Capital One Careers website and will see Capital One logos throughout the recruiting process.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Other desired skills:
alarm, bank, console, security, Alarm Console Supervisor, Laurel, Maryland