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Assistant Facilities Manager
Herndon, VA
Job Description
Location: Herndon, VA
The Assistant Facilities Manager will play a pivotal role in evaluating and optimizing the facility department's performance, identifying areas for improvement and implementing solutions to maximize department efficiency. Conduct performance analysis to identify areas of improvement in systems, processes and products. Analyze trends and making recommendations for process improvements to inform leadership's decision-making.
Program Function
Assist to implement and improve functional programs that are compliant, effective and efficient process operations
Focus on collecting, analyzing and reporting regularly to Head of Facilities Management & Real Estate on all department priorities.
Support for a purposeful environment to realize standardized and consistent service delivery, information symmetry, enhanced communication, accountability and prioritization alignment, clear roles and responsibilities, alignment across Facilities Management & Real Estate organization (FMRE), risk mitigation and relationship management.
Focus on developing strong client relationships and to synthesize client needs to support a tailored suite of integrated portfolio services.
Oversight on providing a consistent consolidated reporting process.
Analytical approach to reporting on data from all Facilities Management & Real Estate tools. Expertise and ownership in analyzing data in tools and reporting out regularly per requests from Facilities Management & Real Estate leadership team
Ownership on ensuring solutions are successfully implemented by removing roadblocks or facilitating reprioritization conversations among relevant stakeholders through connecting with Facilities Management & Real Estate leadership team
Access to the broader JLL platform to deliver portfolio specific insights, best practices, and subject matter expertise.
Ability to create sophisticated monthly and quarterly business reviews across the portfolio
Maintain high customer satisfaction with services provided management
Communication and Relationship Coordination
Escalate potential risks throughout the organization appropriately.
Recommend and manage initiatives to increase and improve service delivery considering both cost and quality
Program Analysis & Development
Ensure effective operational feedback loops
(risks, opportunities, KPIs, corrective/preventive actions, improvement ideas)
Develop and maintain performance dashboards and reports to track performance metrics and trends,
Contribute to effective process deployment
(communications, documentation, tools,
Apply effective lesson learned approach
Education/training
Associates degree in facilities management, building, business or other related field
Bachelor's degree preferred
Years of relevant experience
2+ years of work experience in business analytics, corporate real estate operations or operations analytics
Preferred:
3+ years of industry
experience either in the corporate environment, third party service provider or as a consultant
Skills and knowledge
Strong knowledge of financial budgeting and scheduling practices
General knowledge and understanding of quality and process approaches/theory
Analytical and quantitative skills
Superior customer service skills and orientation
Strong written and oral communication skills
Ability to maintain professionalism at all times under stressful situations
Ability to plan and manage work under time constraints in a fast paced environment
Ability to multitask and work without direct supervision
Strong organizational skills and collaborative style
Possess effective interpersonal skills and have the ability to work with people at all levels of the organization
Ability to work collaboratively with various teams and departments
Ability to work with minimum supervision
Other Abilities
Must be proficient at Excel Spreadsheets and have capability of customizing administrative reports
Google Workplace (formerly G-Suite)
Physical work requirements and work conditions
Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings.
Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms.
Speaking: able to speak in conversations and meetings, deliver information and participate in communications.
Equipment Operation (personal computer, telephone, copies, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools.
Carrying: able to carry documents, tools, drawings, electronic equipment up to
30lbs/14kgs.
Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs
Pushing / Pulling: able to push and pull small office furniture and some equipment and tools.
Sitting: able to sit for long periods of time in meetings, working on the computer.
Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.
Standing: able to stand for discussions in offices or on the production floor.
Travel: able to travel independently and at short notice.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
The Assistant Facilities Manager will play a pivotal role in evaluating and optimizing the facility department's performance, identifying areas for improvement and implementing solutions to maximize department efficiency. Conduct performance analysis to identify areas of improvement in systems, processes and products. Analyze trends and making recommendations for process improvements to inform leadership's decision-making.
Program Function
Assist to implement and improve functional programs that are compliant, effective and efficient process operations
Focus on collecting, analyzing and reporting regularly to Head of Facilities Management & Real Estate on all department priorities.
Support for a purposeful environment to realize standardized and consistent service delivery, information symmetry, enhanced communication, accountability and prioritization alignment, clear roles and responsibilities, alignment across Facilities Management & Real Estate organization (FMRE), risk mitigation and relationship management.
Focus on developing strong client relationships and to synthesize client needs to support a tailored suite of integrated portfolio services.
Oversight on providing a consistent consolidated reporting process.
Analytical approach to reporting on data from all Facilities Management & Real Estate tools. Expertise and ownership in analyzing data in tools and reporting out regularly per requests from Facilities Management & Real Estate leadership team
Ownership on ensuring solutions are successfully implemented by removing roadblocks or facilitating reprioritization conversations among relevant stakeholders through connecting with Facilities Management & Real Estate leadership team
Access to the broader JLL platform to deliver portfolio specific insights, best practices, and subject matter expertise.
Ability to create sophisticated monthly and quarterly business reviews across the portfolio
Maintain high customer satisfaction with services provided management
Communication and Relationship Coordination
Escalate potential risks throughout the organization appropriately.
Recommend and manage initiatives to increase and improve service delivery considering both cost and quality
Program Analysis & Development
Ensure effective operational feedback loops
(risks, opportunities, KPIs, corrective/preventive actions, improvement ideas)
Develop and maintain performance dashboards and reports to track performance metrics and trends,
Contribute to effective process deployment
(communications, documentation, tools,
Apply effective lesson learned approach
Education/training
Associates degree in facilities management, building, business or other related field
Bachelor's degree preferred
Years of relevant experience
2+ years of work experience in business analytics, corporate real estate operations or operations analytics
Preferred:
3+ years of industry
experience either in the corporate environment, third party service provider or as a consultant
Skills and knowledge
Strong knowledge of financial budgeting and scheduling practices
General knowledge and understanding of quality and process approaches/theory
Analytical and quantitative skills
Superior customer service skills and orientation
Strong written and oral communication skills
Ability to maintain professionalism at all times under stressful situations
Ability to plan and manage work under time constraints in a fast paced environment
Ability to multitask and work without direct supervision
Strong organizational skills and collaborative style
Possess effective interpersonal skills and have the ability to work with people at all levels of the organization
Ability to work collaboratively with various teams and departments
Ability to work with minimum supervision
Other Abilities
Must be proficient at Excel Spreadsheets and have capability of customizing administrative reports
Google Workplace (formerly G-Suite)
Physical work requirements and work conditions
Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings.
Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms.
Speaking: able to speak in conversations and meetings, deliver information and participate in communications.
Equipment Operation (personal computer, telephone, copies, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools.
Carrying: able to carry documents, tools, drawings, electronic equipment up to
30lbs/14kgs.
Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs
Pushing / Pulling: able to push and pull small office furniture and some equipment and tools.
Sitting: able to sit for long periods of time in meetings, working on the computer.
Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.
Standing: able to stand for discussions in offices or on the production floor.
Travel: able to travel independently and at short notice.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Associate Degree
Required Experience
2+ years
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