Job Category | Operations | ID | 2024-9185 | Shift | US - Weekday days |
The Card at Once Supervisor is responsible for the Technical Support team, who partners with client to troubleshoot instant issuance card printers. This role will manage staffing decisions for the team that supports all C@O customers; develop continuous improvements around support processes; develop ongoing training for current and new employees; manage KPI call center metrics to provide a consistent 5-star experience to new and existing customers; and provide support to the C@O Operations Manager.
Requirements:
Company Overview:
CPI Card Group is a payment technology company and leading provider of credit, debit and prepaid solutions delivered physically, digitally and on-demand. CPI helps our customers foster connections and build their brands through innovative and reliable solutions, including financial payment cards, personalization and fulfillment, and Software-as-a-Service (SaaS) instant issuance. Learn more at www.cpicardgroup.com.
Benefits:
Competitive pay rates and an inclusive, empowering and rewarding culture.
Solid benefits package including Medical, Dental, Vision, Long Term Disability, Short Term Disability, Life Insurance, Accident Insurance, Critical Illness Insurance, FSA, HSA, Vacation and Holiday Pay, Tuition Reimbursement and 401(k) with a competitive company match percentage.
CPI is an Equal Opportunity Employer, including disability/vets. A complete background including drug screen is contingent upon hire.