Patient Care Coordinator Purpose Statement:
To help more people hear better by driving traffic to our clinics with the creation of test appointments while ensuring a positive patient experience.
Be a Pioneer: As a key member of our new location, you'll have the chance to shape the practice from the ground up, establishing a culture of care and excellence.
Comprehensive Marketing Support: We understand the importance of building a client base, especially in a new clinic. That's why we're committed to providing robust marketing support to ensure you have a steady flow of clients.
Essential Job Functions:
Drive Patient Appointment and Clinic Revenue Generation:
- Call database of potential and existing patients using company-generated sales scripting to schedule appointments for hearing tests.
- Ensure daily metrics are achieved including but not limited to outbound calls made and appointments booked.
- Make confirmation calls to ensure Patients are present at their scheduled appointment time.
- Drive clinic traffic by collecting and managing patient referrals through in-clinic interactions.
- Collaborate with clinic Provider to develop ways to bring in more Patients to support HearingLife's vision; "Help More People Hear Better".
- Conduct an effective morning huddle each day with clinic Provider to ensure an organized and productive 3-day patient calendar/schedule view.
Manage Patient Relationship and Community Engagement:
- Become a subject matter expert and execute all HearingLife operational process and procedures called "All The Right Things" including but not limited to: block schedule, morning huddle, Out Of Warranty, third party, wellness referrals, physician referrals, Professional Sales Presentation and Tested Not Treated process.
- Provide an exceptional patient experience, welcome patients to the clinic, and always maintain a positive patient rapport as a HearingLife brand ambassador.
- Assist walk-in patients with any needs which may include cleaning hearing devices, changing batteries, and general maintenance.
- Support the organizations vision to "Help More People Hear Better" by participating in community outreach programs such as Campaign for Better Hearing.
- Support the Hearing Care Provider in the development and implementation of a community marketing plan designed to create awareness of the new clinic and to drive appointments for hearing tests.
Administrative Functions:
- Handle Insurance and Managed Care Benefit
- Ensure timely processing of all insurance and billing documents to maximize revenue and payment in a timely manner.
- Maintain patient files in accordance HIPAA & legal compliance regulations
- Master the required computer skills including CRM database
- Coordinate with third party companies (managed care) to determine benefits and facilitate the sale & delivery of hearing devices
- Coordinate with insurance department to determine patient specific coverage understand current HIPAA laws, and verification of insurance benefits in a timely and accurate manner.
- Ensure all transactions are entered into Point of Sale (POS) system in an accurate and timely manner
- Maintain an accurate account of petty cash funds, bank deposits, and credit transactions
- Submit daily end of day reports to corporate partners
- Ensure all patient documents are completed timely and accurately
- Handle data entry and appointment scheduling using company scheduling protocols and internal scheduling database software.
- Process CareCredit applications, where applicable by state law
- Maintain an accurate record of clinic inventory
- Order and maintain clinic supplies
- Answer phone calls, emails, return calls and patient follow-up calls
- Partner with Provider to ensure office is clean and well-maintained
- Be a company ambassador with new hire referrals