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Salary Pay Range for This Position:

POSITION SUMMARY:

With a high degree of independence, and using sound judgement and critical thinking, perform complex investigations for determination of Suspicious Activity Report (SAR) filing or law enforcement referral as necessary. Autonomously take action as appropriate to mitigate potential fraud utilizing a variety of methods, including the implementation of ATM/debit/credit card rules, account holds and restrictions. Remain apprised of industry fraud trends coupled with current detection and prevention applications. Network with law enforcement and other fraud detection and prevention professionals. Develop and prepare fraud reports for management and also detail emerging schemes and vulnerabilities. Perform in a lead role by providing mentoring to a subordinate group by sharing comprehensive knowledge of fraud, fraud prevention and technical database and application support. Act as a subject matter expert (SME) for the Member Account Protection (MAP) Department program and its correlating software.

ESSENTIAL POSITION FUNCTIONS:

Provide assistance and direction to the Member Account Protection Investigators, training them on investigation and research techniques. Assist all investigators in monitoring and completing fraud investigation cases.

Will conduct fraud training for all levels of Credit Union personnel and outside agencies as requested. May represent the Credit Union at external financial investigation or law enforcement functions.

Possesses expert level technical aptitude with fraud detection and prevention applications, such as Verafin, EDW, DefenseEdge Fraud Detection, and SpendTrend applications and may be called upon to train others on these systems.

In support of organizational goals and strategies, and with minimal direction, investigate complex fraud losses for potential prosecution and/or recovery. Ability to prioritize multiple assignments.

Possess exceptional problem solving skills and inherent decision making abilities in order to immediately interpret analysis to create and implement a fraud action plan, mitigating financial risk such as declining transactions, auto-blocking cards, queueing cards to be reviewed by an analyst, restricting services, or placing account holds.

Researches current fraud industry standards, related risk characteristics and fraud trends and makes recommendations based on this research.

Demonstrate leadership by providing coaching and/or mentoring team members by sharing comprehensive knowledge of fraud detection and prevention subject matter while providing training and technical support for MAP system applications.

Develop and prepare fraud reports for management to include losses, fraud trends, fraud metrics, and details emerging schemes or vulnerabilities.

Identifies organizational vulnerabilities; researches and proposes potential remediations.

Responsible for all aspects of investigation of alerts and cases including documentation of interviews with members, witnesses, suspects, other financial institution investigators and law enforcement agencies.

Demonstrates sound judgment and decision making in the context of regulatory requirements, Credit Union policies, and industry best practices.

Advanced knowledge, application, and understanding of state and federal regulations pertaining to financial fraud and reporting, including BSA, Reg CC, Reg E, UCC, and NACHA.

Effectively communicate with all levels of management, demonstrating the ability to maintain the utmost confidentiality of accounts and/or employees under investigation.

OTHER POSITION RESPONSIBILITIES:

Keep a working knowledge of all areas of the Member Account Protection Department.

Other duties as assigned by the needs of the business.

EDUCATION, EXPERIENCE, SKILLS AND ABILITIES:

High School Diploma or Equivalent Experience required.

Bachelor's degree or equivalent work experience in a financial institution fraud investigations field is required.

Minimum five years of experience in the banking industry investigating all aspects of financial crimes with a moderate to high degree of complexity is preferred.

Ability to learn and use a variety of systems and technology.

Advanced knowledge of banking products, services, systems and workflows, transaction processing and applicable regulations is preferred.

Ability to demonstrate excellent member service skills, problem solving skills, follow-up skills, communication skills (both written and verbal), and ability to work independently.

Good investigative and interviewing techniques as well as strong and verbal and written communication, organizational, and prioritization skills.

General understanding of back office credit card operations and Visa/Mastercard operating regulations.

Certified Fraud Examiner (CFE) or Certified Ani Money-Laundering Specialist (CAMS) preferred.

COMPUTER SKILLS:

Proficient in Microsoft Applications (Word, Excel, PowerPoint, Outlook).

Analyze data, balance figures, compile data, set and meet deadlines.

Us all systems required to perform job.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms, climb or balance, stoop kneel, crouch, crawl; talk or hear and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

This position may qualify as Remote or Hybrid with a home base at one of Wescom's offices. The Remote or Hybrid status may be discontinued by Wescom in its sole discretion at any time and for any reason or no reason, with or without notice by Wescom or Employee.

The work environment characteristics described here are representative of those an employee encounters while performing functions of this job. The noise level in the work environment is moderately quiet. It is a non-smoking environment.

The above job requirements are representative of minimum levels of knowledge, skills, and abilities. The marginal functions have not been included. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description in no way implies that these are the only duties to be performed. An employee will be required to follow any other job-related instructions and duties as requested by the supervisor and/or management.