Hotel Fera a Double Tree by Hilton Anaheim-Orange County Hotel is located just 4 miles from Disneyland. On your commute to work, you will see the Angels Stadium, Anaheim Convention Center, Honda Center, and Chapman University, where business thrives, and the fun never stops. Join our team today!

Compensation: $25.00 per hour

Job Overview:

To supervise, direct, assist, and assure the completion of housekeeping tasks assigned to room attendants and house-persons in guest rooms and corridors to maintain high standards of cleanliness. To supervise and assist with all housekeeping activity as assigned.

Essential Functions:

• Visually inspect VIP rooms, guest rooms and corridors for cleanliness and appearance. Prepare work orders for shampooers to clean carpets and supply room attendants to maintain par stock in closet, etc.
• Train and monitor performance of room attendants and house-persons. Provide organization, instruction, guidance, communication, counseling, as well as exercise good judgment, while reinforcing high standards of quality. Prepare work performance reports on all personnel assigned to work and submit to the Housekeeping office. Ensure all jobs are completed within the shift. Prepare P.M. Room Status Report.
• Take requested inventories of furniture, fixtures, equipment and supplies, etc. Ensure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines. Upon inspection of VIP rooms, make certain all VIP supplies are in place.
• Report all maintenance deficiencies in guest rooms and corridors via work orders. Telephone deficiencies considered emergencies (i.e. overflowing toilets or broken pipes in bathrooms, lights out in bathrooms, closets. Or corridors, broken mirror or window) to the maintenance department.
• Expedite special guest requests, such as extra towels, blankets or pillows.

Related Functions:

• Assist room attendants and house-person in securing all supplies and tools necessary for the completion of their jobs as the need arises. Making sure to only utilize left hand for grasping and repetitive motions.
• Report all suspicious persons or actions, hazardous conditions, etc. to the Security Department.
• Respond to guest questions. Provide guest assistance, directions, and information as requested.
• Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations.
• Other duties as assigned such as assisting Room Attendants when necessary.

Specific Job Knowledge, skill and ability:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Ability to lift with LEFT arm/hand, reach with LEFT arm, bend, stoop, stand and walk continuously, climb stairs, and push or pull heavy equipment using LEFT side only.
• Ability to read and write English in order to complete forms such as a room status report.
• Ability to provide clear direction, instruction and guidance to subordinates.
• Ability to organize and prioritize work, and meet deadlines.
• Ability to exercise judgment and implement control over the performance of subordinates.

Physical Demands:

Sedentary work: Exerting up to 10 pounds of force occasionally (occasionally: activity or condition exists up to 1/3 of the time) USING LEFT SIDE, and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time), to lift, carry, push, or pull, or otherwise move objects with LEFT SIDE, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Environmental Conditions:

Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75 percent or more of the time inside.

Other:

• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
• Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.
• Upon employment, all associates are required to fully comply with rules and regulations for the safe and efficient operation of hotel facilities. Associates who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
• All employees must maintain a neat, clean and well-groomed appearance (specific standards available).

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