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WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at:
Vacancies will be filled in the following specialty areas:
Taxpayer Services Customer Assistance, Relationship and Education - Correspondence Production Services Central
The following are the duties of this position at the full working level.
- Identifies potential and actual problems, probable causes; researches specific issues, gathers pertinent statistics or information, reports findings and may recommend corrective action for the full scope of a program or function.
- Monitors, reviews, and evaluates operations and interrelationships with other functions re workflow, work redundancy, or systemic problems.
- Randomly verifies completeness of specific sets of controls, accuracy of procedures, and timeliness and effectiveness of actions.
- Revises procedures, controls, etc., as indicated by studies or assigned by analyst.
- Prepares memoranda, reports, and charts showing findings or recommendations.
- Must be a U.S. Citizen or National and provide proof of U.S. Citizenship. (Birth certificate showing birth in the U.S; Unexpired U.S. Passport; Certificate of Citizenship or Naturalization; or Report of Birth Abroad of a U.S. Citizen (Form FS-240))
You must meet the following requirements by the closing date of this announcement:
SPECIALIZED EXPERIENCE: GS-05 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: Specialized experience is experience that is related to the work of this position and has provided you with the knowledges, skills and abilities required for successful job performance. To be qualifying, your experience must be sufficient to demonstrate knowledge of applicable program policies and procedures to assist in identifying potential and actual problems, probable causes, research specific issues, gather pertinent statistics or information, and reports findings. For example, preparing memoranda, preliminary reports, and charts; Evaluating redundancy or systematic problems; and reviewing timeliness and effectiveness of actions. Knowledge of work functions of assigned area and familiarity with objectives to identify problems and gather information.
OR
EDUCATION: You may substitute education for specialized experience as follows:
A bachelor's degree or four (4) years of education above high school in any field of study from an accredited college or university.
OR
COMBINATION OF EXPERIENCE AND EDUCATION: You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.
SPECIALIZED EXPERIENCE: GS-06 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes: Experience that is related to the work of this position and has provided you with the knowledges, skills and abilities required for successful job performance. To be qualifying, your experience must be sufficient to demonstrate knowledge of applicable program policies and procedures to analyze and evaluate information, interpret guidance, draw conclusions, and coordinate studies or projects. For example, preparing memoranda, preliminary reports, and charts; Evaluating redundancy or systematic problems; and reviewing timeliness and effectiveness of actions. Knowledge of work functions of assigned area and familiarity with objectives to identify problems and gather information; Experience performing individual management or program analysis clerical or technical assignments to provide effective management/program support.
SPECIALIZED EXPERIENCE: GS-07 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position includes: Experience that is related to the work of this position and has provided you with the knowledges, skills and abilities required for successful job performance. To be qualifying, your experience must be sufficient to demonstrate extensive knowledge of applicable program policies and procedures to analyze and evaluate information, interpret guidance, draw conclusions, and coordinate studies or projects. For example, preparing memoranda, preliminary reports, and charts; Evaluating redundancy or systematic problems; and Reviewing timeliness and effectiveness of actions. Thorough knowledge of work functions of assigned area and familiarity with objectives to identify problems and gather information; Experience performing individual management or program analysis clerical or technical assignments to provide effective management/program support.
For more information on qualifications please refer to .
For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to .
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click for Foreign Education Credentialing instructions.
- Subject to a 1-year probationary period (unless already completed).
- Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
- We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.
- This is a bargaining unit position.
- Tour of Duty: Monday - Friday 7:00 am - 3:30 pm.
- Alternative work schedule, staggered work hours or telework may be available.
- In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.
- Relocation expenses - None
- Telework Eligible Positions: Telework eligible positions do not guarantee telework. Employees must meet and sustain IRS telework eligibility requirements (e.g., reporting at least twice a pay period to your assigned Post of Duty (POD)) and supervisor's approval to participate in the IRS Telework Program. Employees must also be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status. As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management.
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English.
- Online Application - Questionnaire
- Education - See Education Section above
- Registration/License (if applicable) - active, current registration/license
- High School Diploma (or equivalent) - If you are 16 or 17 years of age, you MUST submit documentation of graduation from high school (or equivalent); OR completion of a formal vocational training program; OR statement from school authorities agreeing with your decision to pursue employment rather than continuing your education.
The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on 05/16/2024 and/or cut-off dates in this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on 05/16/2024.
To preview the Application Questionnaire, please click the following link:
- To begin the application process, click the "Apply Online" button.
- You will be re-directed to USA STAFFING to complete your application process; answer the online questions and submit all required documents. (To submit supporting documents, import documents from USAJOBS to the appropriate document types. If the document you need was not imported from USAJOBS, you may upload it directly into this application. To protect your privacy, we suggest you first remove your SSN).
- To complete, you must click the "Submit Application" button prior to 11:59 PM (ET) on 05/16/2024.
To verify the status of your application both during and after the announcement open period, log into your USAJOBS account: . All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: .
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Washington, DC 20224
US
Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at . We provide reasonable accommodation to applicants with disabilities on a case-by-case basis; contact us if you require this for any part of the application and hiring process.
Once your application package and online questionnaire is received you will receive an acknowledgement email. You are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be sent to you. You may check the status of your application for this position at any time by logging onto the USAJOBS "My Account" tab and clicking on "Application Status." For a more detailed update of your application status, you may click on "more information." Please notify us if your contact information changes after the closing date of the announcement. If your email mailbox is full or blocked (SPAM) you may not receive important communication that could affect your consideration for this position.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.