Title: Regional Site Supervisor

Location: US Remote

About PSI

We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.

We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.

At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.

Learn more about what we do at:

About the Role
The Regional Site Supervisor is responsible for the efficient coordination of daily operations across a US region of PSI owned and operated test centers, ensuring a quality testing experience for our test takers and for delivering against key performance indicators of their region. Regional Site Supervisors also have formal people
leadership responsibility for Test Center Administrator and Supervisor staff at their sites. PSI owns and operates test centers around the country. Our test centers are open to members of the public, so it is essential for Regional Site Supervisors to have a flexible approach to working hours and arrangements. The role will often require attendance across test center opening hours, which vary site-to-site and may include late evenings and weekends on occasion. This is a full-time, permanent role, and scheduled hours are typically Monday to Friday on either an 0800-1700, 0700-1600 or 0600-1500 basis, depending on the designated region. Up to 30% travel is associated with this role, as the post holder owns responsibility for multiple test center locations in their region of the country.

Role Responsibilities
* Daily operations oversight of test center network within geographic region.

* Maintain relationships for both Owned & Operated and Partner test centers.
* Manage a virtual team and enforce staff adhere to all departmental, company safety/security policies and protocols.
* Review and manage employee timecards and expense reports.
* Review, analyze and manage test center staffing levels; ensure adequate coverage and maximum site utilization.
* Communicate openly with staff regarding performance, expectations and discipline when necessary.
* Conduct semi-annual and annual site visits and audits of each location (may require travel).
* Evaluate the training of staff, continuing education/recertification and create developmental opportunities for the team.
* Analyze data to drive the decision-making process.
* Oversee the closing, opening and new expansion of existing test sites (staffing, setup, training, etc.).
* Assist with additional projects and assignments as needed.
* Investigate complaints and security incidents in a timely manner and keep appropriate departments abreast.
* Work closely with Human Capital to aid Test Center Administrators.

Knowledge, Skills and Experience Requirements
* High school diploma level of education is expected, bachelor's degree is preferred.
* Proctoring experience or equivalent experience in a testing environment is preferred.
* Knowledge of existing test center operations, examination administration (proctoring), and knowledge of electronic fingerprinting procedures are all preferred.
* Experience in employee relations and/or Human Resources environments is also desirable.
* Project management experience is desirable.
* People leadership experience is desirable, including experience of managing remote employees.
Skills in Microsoft Office software are desirable.
Role

Benefits & Culture

At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role.

In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes;

• 401k/Pension/Retirement Plan - with country specific employer %
• Enhanced PTO/Annual Leave
• Medical insurance - country specific
• Dental, Vision, Life and Short Term Disability for US
• Flexible Spending Accounts - for the US
• Medical Cashback plan covering vision, dental and income protection for UK
• Employee Assistance Programme
• Commitment and understanding of work/life balance
• Dedicated DE&I group that drive core people initiatives
• A culture of embracing wellness, including regular global initiatives
• Access to supportive and professional mechanisms to help you plan for your future
• Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities