Please contact your Administrator to change your authorization settings.
Responsibilities:
First Point of Contact: Serve as the initial point of contact for employees seeking technical assistance via phone, email, or chat.
Staff Satisfaction: Prioritize staff needs, actively listen, and ensure timely resolution of issues.
Collaboration: Collaborate with cross-functional teams, including other IT departments, to address complex problems and escalate as needed.
Microsoft 365 Suite Expertise:
Proficiency in using Microsoft 365 tools such asOutlook,Teams,OneDrive, andSharePoint.
Troubleshoot and resolve Microsoft 365-related issues.
Microsoft Mobile Device Management (Intune)
Deployment and Patch Management of devices usingMicrosoft Intune.
Ensure timely patching and updates across the organization.
SCCM (System Center Configuration Manager):
Familiarity with SCCM for Computer Imaging and software deployment.
Collaborate with SCCM administrators to maintain a stable environment.
Cyber Security
Microsoft Defender Suite (Microsoft Defender for Endpoint):
Monitor and respond to security incidents using Microsoft Defender.
Identify and mitigate cyber threats, including malware and phishing attacks.
Rapid7 (3rd party Security Operations Center)
Monitor and resolve to security incidents generated in the Rapid 7 tool
Address assigned remediation tasks identified in Rapid 7
Dark Trace
Release of email that are requested from Dark Trace email quarantine.
Coordination with IT team to quarantine messages that were delivered to multiple mailboxes
User Training and Documentation:
Provide user training on IT tools and best practices.
Create and maintain documentation for common issues and resolutions.
Qualifications:
Experience: Minimum of3 yearsin IT support or a related role.
Technical Skills:
Proficiency in theMicrosoft 365 suite(Outlook, Teams, OneDrive, SharePoint).
Experience withIntune deploymentandpatch management.
Familiarity withSCCMfor configuration management.
Knowledge ofMicrosoft Defender for Endpoint(formerly Windows Defender).
Problem-Solving: Ability to analyze and troubleshoot technical issues efficiently.
Security Awareness: Experience in identifying and resolvingcybersecurity threats.
Communication: Excellent communication skills to interact with clients and team members effectively.
If you're passionate about delivering exceptional IT support, ensuring client satisfaction, and contributing to a secure technology landscape, we encourage you to apply!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status or status as an individual with disability.