Schedule Details:

Scheduled Hours:

Shift:

Hours:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:
1. Acts as subject matter expert, providing system-wide operations support for both clinical and non-clinical departments for the Workday Learning Management System. (50%)
* Responds to escalated help desk tickets
* Creates and publishes content and assignments
* Runs reports
* Acts as subject matter expert re Workday Learning vendor integrations, i.e., HealthStream Portal
* Engages in system testing for functionality, usability, accessibility and change impact
* Facilitates technical training and office hours
* Documents standard work
* Creates job aids and tutorials for end users
* Consults on learning optimization strategies via the Workday LMS
2. Designs and curates e-learning content that supports learner autonomy, engagement, and retention AND meets legal and regulatory requirements. Includes resources such as podcasts, videos, infographics, job aids, digital communications, and interactive online modules/courses. (30%)
3. Conducts ongoing analysis, updating and refining of existing virtual learning content and collateral. (10%)
4. Stays current on Workday updates and trends in instructional design and learning technology to support solutions that are state-of-the art and meet regulatory and legal requirements. (10%)
5. In addition to the above,
* Complies with established departmental policies, procedures, and objectives.
* Attends a variety of meetings, conferences, seminars as required or directed.
* Demonstrates use of Quality Improvement, continuous improvement and lean principles in daily operations.
* Complies with all health and safety and regulatory requirements.
* Respects and invites diverse views and approaches, demonstrates Standards of Respect, actively helps to create an environment of belonging for all caregivers, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors.
* Maintains, regular, reliable, and predictable attendance.

All other duties as assigned.

II. Position Qualifications:

License/Certification/Education:

Required:
1. Bachelor's degree

Preferred:
1. Workday Pro Certification

Experience/Skill:

Required:
1. Prior experience with Learning Management Systems.
2. Demonstrated ability to develop e-learning content and collateral.
3. Prior experience in the areas of instructional design, workplace learning and/or educational technology.
4. Strong interpersonal skills to gather information from individuals and groups and build relationships that support collaborative work within the department and across the organization.
5. Strong written and verbal communication skills to facilitate training, prepare educational materials and convey technical information to non-technical partners.
6. Demonstrated ability to work with minimal supervision and be self-directed to complete goals and objectives of the position.
7. Demonstrated ability to prioritize and maintain multiple simultaneous deadlines.
8. Working knowledge of Microsoft Office applications including, PowerPoint, Word, Excel, and Teams.
9. Experience with Adobe Creative Suite and Articulate 360 or comparable video production and digital authoring tools.

Preferred:
1. Familiarity with WebEx, Adobe Connect, Camtasia, Vyond, Survey Monkey, MailChimp, Pagetiger, Workday Learning, HealthStream Portal and/or HTML.
2. Specific healthcare experience is a plus.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.