What you will do

Johnson Controls has an exciting opportunity for a Parts Customer Service Specialist based in Baltimore, MD. You will be responsible for providing part identification, price quotations, product selection assistance, and order processing assistance to key stakeholders and internal/external customers. You'll also have the opportunity to help resolve complex customer product inquiries by using your excellent customer service skills! If you're a self-starter, possess proactive problem-solving ability, have a positive demeanor, and empathetic mindset to support all aspects of total customer relationship management, then keep reading!

How you will do it

Daily, you will Identify (ID) parts on MAPICS/SAP/Windchill systems and address escalated Parts ID requests that requires technical support (application/electronic/electrical knowledge). You'll be the liaison between procurement/quality/operations and Engineering and processing parts orders and orders changes to include price quotations, preparation and follow-ups on purchase orders, and confirmation of shipment dates. You'll be a main point of contact for customers on status of their Part identification and/or quote requirements and advise them of superseded part changes. Providing pricing and availability to customers, obtaining approval from Buyer to ship items that are of limited quantity and assisting in creating new part numbers and identifies part number errors are all daily responsibilities. Get ready to work with purchasing agents on new parts, lead times and pricing and provide continuous improvement support to lessen total customer case load and increase customer self-help opportunities!

What you will need
Required

• 1+ years of product driven customer support experience

• Intermediate skills with Microsoft Office (Excel, Word, PowerPoint)

• Demonstrates the technical aptitude required to learn and provide semi-technical support to customers to drive sales and improve customer experience

Preferred

• Familiar with SAP, MAPICS (ERP), Auto Desk, Microsoft Access, PowerBi and Sales Force

• Part ID, technical support and call center experience

• College degree in a related discipline, or relevant technical experience (3-5 years of experience) preferred. Industrial Refrigeration system and sub-system knowledge

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit . If you are an individual with a disability and you require an accommodation during the application process, please visit .